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by Airecrist in Mobility Services
December
December
Why does telus insist on sending me advertising for services/deals that I already have? you'd think by now they'd have an algorithm to only send to non subscribers... especially if those subscribed c...

Easy roam instructions are incomplete

by Fransdb in Mobility Services
November
November

Port number from one Telus Epp to another

by Bruce2000 in Mobility Services
November
November
I have access to two different Epp through different employers. I found an offer for new account on one Epp with several discounts, making it cheaper than existing account on other Epp. Can I get the...

Is Telus Support Getting Worse?

by Chrisq in Mobility Services
November
November
Consider this a vent, I have run out of ideas, call tree options, and patience to resolve a very simple issue.   I got a pre paid mobility account for my son under my name. Time came for an on...

Information

by Skinner263 in Mobility Services
November
November
What happens when your contract is up and you want to keep your phone and you can’t afford to pay the bring it back amount all at once ? Can you just keep paying the phone bill that you regularly pay...

Prepaid phone plan not working

by elenawren in Mobility Services
October
October
Hi,   I recently ran out of minutes for my phone plan, so topped it up. When I call #123 to check my balance it says I have $25. However, when I try making a phone call, it still says "your fu...

1H1 the client you are trying to reach is not avai...

by Sana in Mobility Services
September
September
(1H1 the client you are trying to reach is not available at this moment please try again later.) I called someone and instead of their voicemail I hear this message above. Could you please expl...

Issue with telus unlimited 50 5g+ plan

by Ikecan in Mobility Services
October
October
Recently upgraded phone and decided to go with the unlimited 50 5g+ plan, however on the mytelus app why is it saying I will only be able to use 33.33gb of high speed data before it is throttled? The...

Very high taxes on first bill

by davesnothereman in Mobility Services
October
October
I just got the S22 ultra. My monthly bill was quoted as 142 (before taxes) My first bill is 354 (about 179 in taxes) What gives? 😞

Phone service not activated yet

by abhijeetbarman in Mobility Services
October
October
Hi Telus, I have ported to Telus last Saturday, however my service is not activated due to some credit check issue. I have sent all the documents to @fraudfax@telus.com  on same day however...
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.