I have a prepaid plan on a phone, but I noticed recently that I couldn't call or text and it would say "Emergency Calls Only" if I tried. I was recommended to reset the network setting and turn the p...
I called in and spoke to a Telus agent on December 24th and inquired about returning my device, for one with more storage as it ended up being a better deal because I was within the 15 day trial peri...
I got an iPhone 15 Pro on a Bring-It-Back plan just before Christmas. On Boxing Day the monthly price for the Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declin...
On Nov 17 we purchased two identical phones for our kids (iPhone 14) via the Telus web store. Same model and size, same easy payment and bring it back amounts. Monthly payment was $22. A cou...
The Telus dealer gave me my phone and good-bye, that was it. No printed manual in the box. OK, so I look on-line and find this Samsung User Manual SM-F700W/SM-F707W. Printing costs were always high a...
I recently moved outside of Canada then I need my Canadian phone number that has already ended to log in my bank account. Is it possible to reactivate my old phone number?
I received a phonecall from someone claiming to be from Telus offering a new promotion for a brand new phone free of charge. This number had caller ID of "Alberta" (my home province) and the number w...
Hello. I need to swap my old regular SIM and after following the instructions to in the "How to Swap Your SIM Card Online" post I found that option is not available to me. Are prepaid cus...