Hi, I just had my backyard security camera installed as part of a package with Telus. The backyard camera recorded the technician moving around after installation and never recorded any activity anym...
I noticed that I can no longer disarm my system by touching the panel screen. I can arm using the screen. I was able to do this until December 2024. I looked at the firmware date and it showed 1969-1...
My v723 Camera was working at one point. I noticed the the green light flashing and I'm getting no video on my Telus SmartHome App. I decided to set the camera to AP mode (flashing white ...
Just now when I went to arm my system for the night, using Arm Stay, the panel started doing a 60 second count down. Usually it only does that countdown when Arm Away. I haven't changed anyt...
Would anyone in this forum be able to help me fixing the following issue: Since yesterday, switching my TELUS Home Security system to "ARM AWAY" consistently activates the countdown which would...
Recently I received an email telling me to set up TELUS Online Security, which I believe was added without my authorization. I submitted a support request to @ TELUSsupport but did not hear back...
Door locks but panel and app shows unlocked. It's been an ongoing problem since installation. Some days it works, but most of the time it doesn't. Battery is good.
Every day at 11:15 AM I get an email saying the system has not been alarmed. This is after I have had a technician out to give me a new Hall sensor. I am unclear as to how to undo this setting. I did...
Hi ... I've been experiencing an issue when my employees lock up for the evening. They arm the system on the panel for "Armed Away" and then lock the front door and leave. Exactly one minute after th...