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Phone number change

by Raj8142 in Mobility Devices
yesterday
yesterday
I changed my phone number but want to change it back is it possible in any way

Trying to find a SIM for a NOKIA

by billy_2020 in Mobility Devices
Monday
1 Kudo
Monday
1 Kudo
HI! I was hoping to find a SIM that would work on my Nokia E65 I tried one of the normal SIMS but the NOKIA doesn't detect them. I have tried several SIMS on several Nokia's. Is there perhaps a sp...

assistance

by noluck in Mobility Devices
March
March
Am I the only one getting the run around on purchasing a cell phone outright? Been chasing for answers for over a week.  no one can help.  Chased place to place - finally got an automated r...

Order Processing

by RkInsight in Mobility Devices
December
December
I ordered an iPhone 13 two weeks ago in the mobile store. It has still not shipped and no indication the order has moved past the initial stage. No update since December 4th in order status page. I’m...
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Black Friday Deal iPhone 13

by Stee90 in Mobility Devices
December
December
I ordered a black iPhone 13 on November 29. In the email I received it said it would ship in 5-7 business days. It has surpassed that now and I still have not received an update. When I track the ord...

Service centre wait times vs sales wait time

by Jmitchell1 in Mobility Devices
December
December
Why does it take at least 1 hour to be connected to a support rep, but less than2 minutes to be connected to a sales rep?

Black Friday Rip Off

by CMCPost in Mobility Devices
December
December
My business account has five mobile numbers on it. Two of them are currently with newer devices and so still have some time in their two year contracts to go. Three were using older Samsung phones an...

No idea how to get support at this point

by Beveson_34 in Mobility Devices
December
1 Kudo
December
1 Kudo
I just joined Telus a couple weeks ago.  Ported 3 numbers over, 2 with new phones and one BYOD. I was promised 55$ on all 3 lines for 15gb of data with a 10$ discount and then a 5$ add a line di...

Why is Telus customer service so terrible?

by TrevorJ in Mobility Devices
December
December
I ordered 2 new iPhones to upgrade my wife and my older phones. I received one of them and I was informed the other was on back order a week after I ordered it, even though Apple can ship them next d...

Black Friday Deal issue

by molassesdad in Mobility Devices
December
December
I opted to get an iphone 13 with the bring it back program that made it free, along with an 85/month plan and was given a 10 dollar credit per month. This was on Friday.  I got a call confirmin...
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.