Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hi Everyone, I got the new Android Telus boxes and notice you can install Google Meet on them (since its running andorid) however when I plug a USB Camera into the box, the box does not recognize the camera, has anyone tried this? The usecase would b...
When I go into Google Play Store, I can only use the search to try to find new apps, and none of the ones I am searching for are found, always says no results. I’ve tried Amazon music, Britbox… I do have a google account so unsure why this isn’t work...
My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effectGlitching Video: https://youtu.be/swjph...
After a couple of weeks with the new Telus Evolution, I noticed that I was getting little to no surround sound and even having to change my receiver to simulated surround mode just to get my sub amps to output. Using the Netflix app on the Telus box,...
The new TV+ remote doesn’t have several features of the old one, which makes it so much more difficult / more work to navigate. Missing: PVR button, delete button, info button, stop / fast forward functions (either its a 30 sec skip or holding it dow...
I am on the phone with a Telus agent regarding my issue with customizing our PikTV service channels. Apparently, this happens as PikTV is now discontinued as the agent told me. They now want to replace my service with a new technology which they call...
My T3200 router's wireless signal is too weak for my living room wireless 4k box. So, I added a Telus wifi booster, connected my 4k box and it works great. I've now added a second booster in the office (T3200 router's wireless signal is too weak to r...
Hi on demand for Chicago Fire season 11 episode 8 the episode ends right in the middle of it. The other episodes are complete except for this one. It’s supposed to be 42 minutes long, but on demand it’s only 23 minutes long.@AmyjShow name: Chicago Fi...
We have been seeing and increase in the frequency of our optik tv and our internet connection "freezing" this started several months ago and was happening every two weeks or so. This "freezing" now happens daily, even though i have been restarting an...
Hello, I recently installed a DECO mesh system, but my wireless Optik TV could not complete the wifi paring. However, it worked fine when I wired the TV box with an ethernet cable. Is it possible the wireless Optik TV only works with Telus wifi boost...