Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Survivor season 48 episode 8 didn’t record (though I have a series record set up) and gives the error “unable to play video. Please try again later” when I try to watch it on demand.
Having serious problem trying to get TelusTV-21T to work with my home theatre system. Shaw worked fine as an input to my Marantz 7013 receiver and Samsung Frame TV (as does my DVD player, Sonos, and Apple TV), but the TelusTV will not work. It used t...
Our whole process with Telus had been an absolute nightmare. I was put on a TV contract without accepting the term. I only upgraded my TV package and I was charged additional fees for set up. After three separate phone calls and 5 hours of my time wa...
Optik TV on the Apple TV used to allow you to watch earlier content but in the last few weeks it won't allow me to rewind, or play a show from the start, or even go to an earlier show in the day and play it. I have a subscription to Optik+ and it use...
On my PVR I have set as a series the program "The Visioneers With Zay Harding" on KIRO ch 133, which is seen each Saturday. On April 12, my PVR recorded the show for that day, and also started to record the program for the following April 19 show! Th...
Anyone else not able to watch this program On Demand? I get an error message "Unable to play video. Please try again later."
Hi there - I was looking to swap a few of my theme packs since a few of them now only contain 1 or 2 channels we watch. The good thing is that all the channels we still watch that were part of the theme packs we were going to lose are all part of the...
I was told i could choose 5 channels on MyTelus App to change to all cantonese channels for my parents.The OptikTV portion on app never loads and says try again later. Ive called an agent and he said he changed the channels for me and would be up and...
Good morning. I had not realized that the program Surreal Estate was going to have a 3rd season, and did not have it set up to record. Once I realized, I set it up, and wasn't terribly worried, because CTV Sci-fi is on video on demand, and when I che...
Again, I had the Curling Players' Championship recorded for most draws and the quarter finals and final - I thought. So what happens? The finals are moved by Sportsnet to other channels!Result? No Recordings for the finals! After 2 years, with this n...
