Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have noticed there is a significant lag in sports games that is unacceptable. I get notifications on my phone that ruin the game and texts from friends that see the action way before I do. I have noticed there are multiple threads on this issue. Is...
Since Telus did not send out new remotes with my UIW4001(e) & UIW8001 boxes when upgrading from the old Cisco CIS430 & CIS330 boxes, which are really old boxes, I was wondering what remotes to get and where (ideally locally in Vancouver). Also has an...
When I try to embed TELUS TV+ in an iFrame on a webpage with the URL https://telustvplus.com/#/player/live/?stationId=58 and then access it from Chrome, I'm able to access the site in the iFrame and login, but then when I try to open up the Live TV s...
Can a UIW41001(e) digital box be paired with an Actiontec T1200H router using WPS?I have been trying to get the two paired but cannot, and I suspect it is because the 4001 is using 5Ghz frequency while the T1200H is 2.4Ghz only! FYI background, just ...
I started a Telus Disney+ subscription on Feb. 17th through Optik TV and I have been trying to cancel my subscription ever since. When I go to my Telus account where it says "Manage Your Subscriptions," it doesn't show my subscriptions, it says "Sorr...
Our remote for the optimum tv box all of a sudden doesnt work fully. If you hit the previous channel button, nothing happens. If you enter a tv channel (ie 122) the number that you typed in appears in the bottom of the screen but you now have to hit ...
Does the "Prime" theme pack include an Amazon Prime membership. ie. for free shipping with Amazon orders?
This is constantly happening, sometime for 10 seconds, sometime for minutes. I have reset/rebooted the modem and this still persists. Is this an issue for everyone? My Shaw cable never did this...
For some reason the channel, especially when showing a live game, the quality of the feed is always quite bad and blurry. I know sports broadcasts are in 720p for the most part. So i know that sometimes it's moreso a source issue. But I always find t...
I have a new JBL soundbar and I am attempting to set it up with the Telus digital box remote. What are all of the programming codes for JBL? Where is the complete list of programming codes for the new Telus digital remote? The PDF for the slimline co...
