Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
This is getting very frustrating! We've been having an ongoing issue with our Telus Optic 4K box. The are recordings are not being recorded, or if they are recorded, they skip and stall during playback. Every time I've looked online for an answer It ...
I've recently been getting this error while using the Telus TV+ app on Apple TV: "Fast forwarding is not permitted by the content provider." I can restart a program to the beginning after it's started but I can't seem to be able to fast forward or ma...
Hello. I Need help programing my new telus remote to my tv. It's the new Bluetooth telus remote. Trying to code it to my tv wich is a 55 inch rca. One of those walmart boxing day specials. None of the codes I've found will work. It's some kind of 3 d...
1 of my 2 telus optik TV boxes keeps crashing and saying "no signal" I've reset it un-plugged it and done everything over the moon to fix it. I've gotten it working but it will crash again after not even a day. I've moved it around my house swapped i...
I downloaded the latest TELUS TV Plus from the Amazon Appstore on my Fire TV 4K according to your instructions.https://www.telus.com/en/support/article/telus-tv-app-android-tvI was able to launch the app and login successfully. However, when I click ...
* no Exit button on the remote, or easy way to exit watching a recording or when streaming* provide a Trash Can for recently deleted recordings with capability to undelete* improved voice search capability on the remote: e.g. saying "FBI" should pull...
I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error code: 0. In the last 2 days I was able to start the ...
Hi there, The same episode of the Leverage Redemption TV show was aired twice in the past month. Episode 4: The Hustler Job was aired on both April 24 and on May 8 on USA channel 701. The episode on April 24 was supposed to be Episode 2: The Digital ...
If you have sent or received a private message with Telus Support what occurred in the PM chat room. My recent PM asked me to click on a link that took me to the log in page of My Telus account. I did not login. Apparently if you click on the link an...
Watching TV+ on Mac (macOS 15.4.1) with Safari 18.4. During live tv or watching recordings, closed captions always comes on, even though it isn't selected. USUALLY I can toggle closed captions on then off and the CC disappears. When I change channels...
