Intermitant Notifications

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TELUS Employee
TELUS Employee

I tested notifications the other day by telling the system to notify me if any of my sensors activated while I was away from home, and leaving the house with a babysitter present.
During the time I was away, the kitchen image sensor captured 2 images, however only one of them sent a notification.

On another occasion, nobody was home at all, and one of the image sensors sent a notification and captured an image of an empty room.

How can I go about troubleshooting these issues?

TELUS Employee
TELUS Employee

Twice more this week my office sensor has issued a false positive (showing active when the room was empty)

 

Any way to troubleshoot this further?

Community Power User
Community Power User

Are you sure it wasn't the cleaner?? Robot Very Happy

 

NFtoBC
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TELUS Employee
TELUS Employee

If I could only afford a cleaner....

 

I can say categorically that there was nobody in the room at any of these times. All household members are accounted for, I have no pets, the image captured is of an empty room, no other sensor was triggered, no glass is broken, etc.

 

In one of the instances I was actually in an adjacent room and saw the light come on under the closed door (I have the sensor set to trigger the light in the room), I immediately went in and there was no indication as to what set it off.

 

It's definitely false positives. I just don't know how to figure out why? (I can't find any sensitivity settings anywhere)

Community Power User
Community Power User

Roger_H wrote:

If I could only afford a cleaner....

 

 


In in another life maybe?

 

 

NFtoBC
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Community Power User
Community Power User
@Roger_H what brand sensor are you using? I know there was a few brands that had radio interference issues, and would trigger.

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TELUS Employee
TELUS Employee

It has Alarm.com part number ADC-IS-220-DSC-B7, the box it came in says "tyco security products"

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Community Power User
Community Power User
@Roger_H I'll ask a friend that's an installer see if he has some insight or a fix later in the week.

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