they use a separate WIFI router that bridges on your modem/router. usually a repeater somewhere close as well.
OP: maybe your camera does not have a decent signal. you can check that from your camera status on your app and your account management web page
@KalhasI have selected to record clips of motion or when the button is pushed. Also have text notifications setup. I receive no texts and no clips are recorded.
My signal strength with my extender 5 feet from the door was 91% on the 2.4ghz band. I had a modem swap and had to reconfigure my extender and once again i can’t get a connection to the SkyBell.
For fun I tried the skybell app which won’t connect creating a new connection. Or with the Telus app. When it was kind of working at times it would take 5-10 times retrying to finally get video. Sometimes it would work first try. Even with a good signal I couldn’t even update the firmware it always failed. Also the skybell battery doesn’t even hold a charge for 5 seconds.
I really think this thing is a dud. As it never was a painless act to get it to work. Curious of your exact Wi-Fi setup. Boggles my mind this thing is so temperamental.