We've seen your questions about SmartHome security both in our community and outside of it and wanted to officially launch the SmartHome Security board for all your questions and feedback. To kick it off, we've put together a list of our most frequently asked questions. If you have any questions or thoughts not included here, feel free to post your question to the board!
Do I need Wi-fi to use SmartHome Security?
What happens if I am outside the Coverage Map?
What is a Z Wave?
I’m having troubles with my Z Wave products, what can I do?
What is Guard Response and how do I know if it is available to me?
Do I need a permit to have SmartHome Security?
What is the TELUS SmartHomeSecurity App and how can I access it?
The TELUS SmartHome mobile app gives you total control and convenience over your TELUS SmartHome Security system. Features include:
Am I still eligible for TELUS SmartHome Security if I have an existing contract with a different provider?
What do I do when a false alarm happens?
Can I pair additional devices to my SmartHome Security system?
Who should I contact if I need additional troubleshooting support?