Resetting a Window Sensor

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Yatsukin
Neighbour

Hi folks,

 

Sorry if this has been asked and answered before, but I did look and couldn't find anything. Anyway, my daughter knocked one of our window sensors, and I've got a glass-break alert with a super annoying bicycle horn sound that repeats every half hour. Anyone know how to reset this? Cheers!

MelH
Moderator
Moderator

Hey Yatsukin, sorry to hear that! Hopefully the issue is resolved by now, but for anyone experiencing the same issue you can disable a specific sensor through our web portal to prevent that sound from happening until the device gets fixed. You can find the full instructions here: https://www.telus.com/en/bc/support/article/enable-disable-sensor-activity-monitoring.

 

If you do still need help with this particular issue please send me a private message and I'll be more than happy to get you in touch with a specialist who can help.