05-23-2021 08:51 PM
I’m having problems with Notification filters in a recording rule for the doorbell camera. I want to filter notifications based on time of day, but I can seem to get this to work. (Similarly I have also tried filtering based on geofencing). Has anyone else tried these notification filters? How can I resolve this? (I’ve contacted Support but I still can’t get this to work). Thank you in advance.
Solved! Go to Solution.
05-31-2021 08:38 AM - edited 05-31-2021 09:09 AM
Hey there, I'll be sending you a private message shortly and will connect you directly with someone from our team that can take a deeper look into this with you.
EDIT: Your private messaging option is turned off, I invite you to send a message to our social media team through our official Facebook or Twitter and include a link to this thread so that we can assist you further. Alternatively you can contact the SmartHome Security team directly at 1-855-255-8828 so that they can take another look at this. Thank you!
05-26-2021 03:31 PM
Hey there, can you make sure your SmartHome app is up to date? You can find instructions on how to set up personalized alerts here: https://www.telus.com/en/bc/support/article/set-up-alerts. Can you let me know which step isn't working for you, and what error message you're getting (if any)?
05-27-2021 11:40 AM
Thank you for your reply. I’ve made sure the SmartHome app is up to date. I’m not getting any errors. The problem is I was getting notifications at all times, when the filters should have been suppressing them (based on time of day, or when I was home/away based on geo-fence). The recording rule is active now and I will see if it works the way I want. As soon as I see some results I’ll update this thread. Thanks.
05-29-2021 09:31 AM - edited 05-29-2021 09:56 AM
Hi, I’m afraid I’m still having problems with this. This morning it is windy, and as a result I am getting motion detection notifications just a few minutes apart. But I shouldn’t be getting these, because I have these settings enabled:
What else can I try? Thanks
Note: This is for the doorbell [ADC-VDB105]. I have a video camera too [ADC-V723] and the notification filters are working fine with that, it is just the doorbell that is not working properly.
05-29-2021 09:50 AM - edited 05-29-2021 09:58 AM
[post deleted by user]
05-31-2021 08:38 AM - edited 05-31-2021 09:09 AM
Hey there, I'll be sending you a private message shortly and will connect you directly with someone from our team that can take a deeper look into this with you.
EDIT: Your private messaging option is turned off, I invite you to send a message to our social media team through our official Facebook or Twitter and include a link to this thread so that we can assist you further. Alternatively you can contact the SmartHome Security team directly at 1-855-255-8828 so that they can take another look at this. Thank you!