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Garbage system.

Oilers88
Just Moved In
My security system has been garbage since day 1. It goes off for shadows, reflections, snow, clouds passing in front of the sun, neighbours 2 doors down on their driveway, passing cars and even bugs. A Telus manager says that the system is very sensitive, and my expectations are too high. What does Telus consider to be a problematic system? All I want is a reliable system, not one that goes off as many as 25 times during the night. I’m a long term customer of cellular, TV and internet. If this problem isn’t fixed, ALL my services will go elsewhere.
1 ACCEPTED SOLUTION

MelH
TELUS Team Member
TELUS Team Member

Hey there, I'm terribly sorry to hear about the issues that you're experiencing with your SmartHome Security services.  I'll be sending you a PM shortly to discuss further. Thanks! 

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1 REPLY 1

MelH
TELUS Team Member
TELUS Team Member

Hey there, I'm terribly sorry to hear about the issues that you're experiencing with your SmartHome Security services.  I'll be sending you a PM shortly to discuss further. Thanks!