Service Status

Have no internet? Problems with your phone or cable TV? Get real-time reporting and updates on when you should expect regular TELUS service.

British Columbia Wildfires

Community Manager

Update :

 
2017-07-22 - 13:00 PDT
The evacuation order for 100 Mile House has been lifted. We've set up a Welcome Centre to assist returning customers with any questions about their TELUS services. We'll be available 09:00 to 17:00 at the South Cariboo Recreation Centre from July 22 to July 25.

2017-07-19 14:45 PDT

Services have been restored in most communities. TELUS is working with local emergency services to determine when it is safe for our technicians to re-enter the few remaining areas without service.

 

2017-07-13 18:45 PDT

Services in Ashcroft BC have been fully restored following the replacement and splicing of burnt fibre caused by the wildfires.

  • Customers are now able to make and receive calls outside their local calling area and use their internet service

  • 1208 Voice customers restored

  • 849 Residential internet customers restored

  • 2 wireless LTE Towers restored

  • Province-wide state of emergency is still in effect and the Ashcroft area remains fully evacuated

 
2017-07-09 13:42 PDT

TELUS teams are coordinating efforts for wildfires in central and southeastern British Columbia impacting the communities in the regions of 100 Mile House, Williams Lake, Princeton, and Ashcroft. The BC Government has issued a province-wide State of Emergency.  We are working with local emergency agencies and local communities to support evacuation/reception centres with comfort kits, charging stations, mobile phones, TTV, wireless access.

 

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Services: Home Phone and internet

Impact: Interruption of services for up to 3250 Home Phone and 1050 Home Internet customers. 

Locations: Ashcroft, BC

                Cache Creek, BC 
                Williams Lake, BC

                100 Mile House, BC

Status: In progress

Root Cause: Damages caused by the wildfire

 

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Our friends in British Columbia who have been affected by the wildfires need our help. To donate $10 to Canadian Red Cross’ relief efforts, text FIRES to 45678. We’ll match donations up to $60,000. Stay safe everyone!