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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Resolved! Schedule Alarm Arm / Disarm

It's not apparent from the app or config, but is it possible to schedule arming the system and disarming it? Say automatically arm it at 2300hrs and disarm at 0700 hrs...etc.

wolfmann by Neighbour
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  • 2 replies
  • 4 kudos

Resolved! Continues watching / Recording of the Camera

Hi Guys,I had the Security Home installed yesterday, I like the cameras, (I am switching from Rogers)- With Rogers there was a way to continuously watch the cameras, with Telus when I click on Live, I see the camera, but it stops after 2-3 min and th...

Raul_7 by Neighbour
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  • 1 replies
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Resolved! Previously installed motion sensor in condo.

There was is 1 motion sensor(I believe it is a motion sensor) in my apartment when my boyfriend bought his apartment. How do we know it is not enabled or has a possible hidden camera? I've had a feeling for awhile that we are being monitored. We had ...

Resolved! Smarthome Security App vs. Users Settings (Want to restrict ADC-T2000 Access)

Hello, I am a landlord, and sublet to two roommates. Much like in an office environment, there's been prior conflict with temperature settings on the thermostat. Since installing SmartHome's ADC-T2000 smart thermostat, I've used SmartHome to lock the...

BTO by Neighbour
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Resolved! Rogers Smart home thinking of switching to Telus (Hardware question)

Hi guys, I am currently with Rogers Smart home (in BC) and thinking of switching to Telus. The sales person told me ALL my EXISTING H.W is compatible with Telus. Is there anyway I can verify this?My current setup:ALL Windows/Doors have WIRED sensors....

Raul_7 by Neighbour
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Resolved! Using existing wired sensors

We're switching over to Telus for our home alarm, will their installers be able to use my existing wired door magnets and my existing motion sensors?Does Telus use any wired motion sensors when they install them or are theirs all wireless?

Fisherguy by Ambassador
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  • 25 replies
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Resolved! Automatic disarm of system upon arrival

Is there a way to automatically disarm the system and unlock my door upon arrival home? My August lock unlocks automatically when I arrive home with my phone in my pocket.

NFtoBC by Community Power User
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  • 8 replies
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Resolved! Scenes & Automations

I used to have Rogers Home Monitoring, but recently moved and it wasn't available in the neighborhood so I went with Telus. I moved virtually all my locks, sensors and switches to my new home using Samsung Smartthings as those were using Zigbee (Telu...

Resolved! Smart home security integration with roll shutters

Hello all, Does anyone know if I would be able to hook up alexa to the panel. If so how? I recently got some shutters installed by these guys https://securityshutter.ca/ on the exterior of my house. They are controlled through alexa. Would like to in...

AlexK by Neighbour
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  • 1 replies
  • 0 kudos