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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 824 Views
  • 0 replies
  • 1 kudos

Resolved! Smarthome Security App vs. Users Settings (Want to restrict ADC-T2000 Access)

Hello, I am a landlord, and sublet to two roommates. Much like in an office environment, there's been prior conflict with temperature settings on the thermostat. Since installing SmartHome's ADC-T2000 smart thermostat, I've used SmartHome to lock the...

BTO by Just Moved In
  • 3548 Views
  • 1 replies
  • 0 kudos

Resolved! Rogers Smart home thinking of switching to Telus (Hardware question)

Hi guys, I am currently with Rogers Smart home (in BC) and thinking of switching to Telus. The sales person told me ALL my EXISTING H.W is compatible with Telus. Is there anyway I can verify this?My current setup:ALL Windows/Doors have WIRED sensors....

Raul_7 by Neighbour
  • 3949 Views
  • 1 replies
  • 0 kudos

Resolved! Using existing wired sensors

We're switching over to Telus for our home alarm, will their installers be able to use my existing wired door magnets and my existing motion sensors?Does Telus use any wired motion sensors when they install them or are theirs all wireless?

Fisherguy by Ambassador
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  • 25 replies
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Resolved! Automatic disarm of system upon arrival

Is there a way to automatically disarm the system and unlock my door upon arrival home? My August lock unlocks automatically when I arrive home with my phone in my pocket.

NFtoBC by Community Power User
  • 16294 Views
  • 8 replies
  • 2 kudos

Resolved! Scenes & Automations

I used to have Rogers Home Monitoring, but recently moved and it wasn't available in the neighborhood so I went with Telus. I moved virtually all my locks, sensors and switches to my new home using Samsung Smartthings as those were using Zigbee (Telu...

BobLoblaw by Just Moved In
  • 6791 Views
  • 3 replies
  • 1 kudos

Resolved! Smart home security integration with roll shutters

Hello all, Does anyone know if I would be able to hook up alexa to the panel. If so how? I recently got some shutters installed by these guys https://securityshutter.ca/ on the exterior of my house. They are controlled through alexa. Would like to in...

AlexK by Just Moved In
  • 4604 Views
  • 1 replies
  • 0 kudos

Resolved! Alarm panel

Is it possible to have google home integration communicate with the panel?

Resolved! SmartHome Security FAQs

Hey all, We've seen your questions about SmartHome security both in our community and outside of it and wanted to officially launch the SmartHome Security board for all your questions and feedback. To kick it off, we've put together a list of our mos...

dru by Community Manager
  • 18517 Views
  • 11 replies
  • 4 kudos

Resolved! Home security

Anyone else having issues with intermittent poor video recordings on Telus Wi-Fi cameras

MMP by Neighbour
  • 9946 Views
  • 5 replies
  • 0 kudos