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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 0 replies
  • 1 kudos

Resolved! Garbage system.

My security system has been garbage since day 1. It goes off for shadows, reflections, snow, clouds passing in front of the sun, neighbours 2 doors down on their driveway, passing cars and even bugs. A Telus manager says that the system is very sensi...

Oilers88 by Neighbour
  • 1 replies
  • 0 kudos

Resolved! [Home Security & Home Automation] No shows - AGAIN - 4th time

I am on my 4th appointment/attempt (over 3 different install days) to get my home security system installed. I'm almost starting to wonder if this is a scam. I have taken 3 unpaid days off to support this install, thinking I was getting such a good d...

mikeg31 by Neighbour
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  • 0 kudos

Resolved! Does anyone else have a SkybellHD doorbell camera?

Does anyone else have a Skybell HD Doorbell?The reason I ask is that I am told that there are no other complaints about this doorbell, yet I continue to have firmware upgrade problems and inconsistent motion sensor detection, to the point that I have...

Gyro by Organizer
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  • 0 kudos

Resolved! Smarthome camera surprising downsides

I currently have a 30 day trial of a Telus Smarthome ADC-V723 camera. After a couple of days, my initial impression is that it seems like good hardware and has good image quality. However there’s a couple of major downsides that I’ve been surprised t...

Resolved! Door to Door Marketing

Hi, does anyone know if Telus has marketers going door to door with ADT alarm promo's right now? I want to take the promo, but I am hesitant to give my information to the person who is marketing at my door. He provided an ID number an said I could ca...

Jaydem by Neighbour
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  • 0 kudos

Resolved! SVR on Telus Security

Hello,Does anyone know if Telus will ever enable SVR usage for residential customers? I reached out to and they said from their end they encourage the vendors to offer the full suite of options to customers, but Telus has decided not to all...

Reg16 by Neighbour
  • 9 replies
  • 3 kudos

Resolved! IQ Panel OS Update

Hi, Any Idea, when IQ Panel of Home Security will get OS update, It was las updated in Sept 2019? Thanks !!

Resolved! Home security

why does my home security say samsung malfunction

Lindsay2 by Neighbour
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  • 0 kudos

Resolved! No Input on Cameras (w/ internet connection)

Hi Everyone, I recently replaced added a secondary router (Asus RT-AC86U) to cover the dead spots that the T3200M is missing in my home. Due to this addition, I now have three wifi signals (2 from the router and 1 from the Telus gateway). I reconnect...

Loomi by Neighbour
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  • 0 kudos

Resolved! Devises and Appliances

I am considering taking out the security package and I would like to find out how does the remote control of the devises and appliance work

Balack by Neighbour
  • 2 replies
  • 0 kudos