I recently cancelled my security and expected to pay the cancellation fee but there was another charge they did not make me aware of. I was mislead into getting this in the first place since i didn't want it and the guy told me it was going to be free. Well it wasn't. When i tried to cancel before they said i couldn't without penalty because it was over a month before i saw it on my bill. I was forced to switch cell phone providers because telus was charging me for something they said was free and wouldn't make this right. I don't beleive they will make things right this time either so i am cancelling everything when my contract expires and going back to another provider. At least i know what i am getting from them. Telus seems to always be hiding something and not willing to right anything. This system was useless and did nothing and cost too much for it.