12-14-2020 10:08 PM
I recently cancelled my security and expected to pay the cancellation fee but there was another charge they did not make me aware of. I was mislead into getting this in the first place since i didn't want it and the guy told me it was going to be free. Well it wasn't. When i tried to cancel before they said i couldn't without penalty because it was over a month before i saw it on my bill. I was forced to switch cell phone providers because telus was charging me for something they said was free and wouldn't make this right. I don't beleive they will make things right this time either so i am cancelling everything when my contract expires and going back to another provider. At least i know what i am getting from them. Telus seems to always be hiding something and not willing to right anything. This system was useless and did nothing and cost too much for it.
Solved! Go to Solution.
12-30-2021 09:09 PM
12-22-2020 01:31 PM
Hey Mark, I'm sorry to hear about your negative experience with us. Feel free to send me a private message if you would like to discuss further if you still need assistance.
12-30-2021 09:09 PM