Living Well?

[CityKitty]

Hi!
I want to cancel my Living Well but I have a problem. It's listed under security and when I try to access, the message says I need to link so I go to the URL but I'm told I'm already linked. Ping pong!

I'm canceling because, when the battery wore down, my emergency contacts knew about it but apparently there was no concern from Telus as to whether I could be lying next to it with a dead battery as well. This does not inspire confidence.

How do I contact them to cancel?

Thanks in advance for your help.

[NFtoBC]

Is there a toll-free number to call posted on the device? That is usually the first point of contact.

[CityKitty]

No I haven't found anything so far. I'll just keep looking. Thanks for the response.

[MelH · Accepted solution]

Hey there, we're terribly sorry about your negative experience with us.  You can reach our LivingWell Companion team directly at 1-888-505-8008 and they will be able to assist you further. 

[CityKitty]

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Thank you! I'll call now.