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Garbage system.

Oilers88
Just Moved In
My security system has been garbage since day 1. It goes off for shadows, reflections, snow, clouds passing in front of the sun, neighbours 2 doors down on their driveway, passing cars and even bugs. A Telus manager says that the system is very sensitive, and my expectations are too high. What does Telus consider to be a problematic system? All I want is a reliable system, not one that goes off as many as 25 times during the night. I’m a long term customer of cellular, TV and internet. If this problem isn’t fixed, ALL my services will go elsewhere.
1 ACCEPTED SOLUTION

MelH
Moderator
Moderator

Hey there, I'm terribly sorry to hear about the issues that you're experiencing with your SmartHome Security services.  I'll be sending you a PM shortly to discuss further. Thanks! 

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1 REPLY 1

MelH
Moderator
Moderator

Hey there, I'm terribly sorry to hear about the issues that you're experiencing with your SmartHome Security services.  I'll be sending you a PM shortly to discuss further. Thanks!