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pic tv worst ever

Just Moved In
I had telus pic tv and had absolutely nothing but issues. Tech support was useless and quite frustrating because an average call with telus with wait time of 50 minutes is a 1 hour plus. The big thing is with their call centers is there's no accountability or follow up.
The issue is the android boxes simply are junk. With 300 internet and no one else using Wi-Fi the system would constantly freeze up.after 3 new boxes nothing worked. So they sold me optic and 1gig internet and guess what, that freezes up too and my modem was only putting out 80 maps and wireless speed test was 7.5 mbps ( absolutely not kidding) call center person didn't see a problem with that.
They are coming back today to switch out router.