We're making changes to the Pik TV app to improve your viewing experience

Reply
Highlighted
Community Manager
Community Manager

Hey everyone, we're making some upgrades to the way you access your Pik TV services through the app and your browser. The biggest change you'll notice is that Flash is no longer required to access Pik TV through your browser along with several other upgrades for an even better experience. 

 

During the upgrade you may experience disruption when accessing Pik TV through your app or browser from Nov. 10 to Nov. 20, however any disruption will be temporary. To minimize disruption and give you the best viewing experience, please ensure that automatic updates have been turned on in the Apple App Store or Google Play Store. 

 

For further information on this upgrade, please visit our help section.

 

Interested in getting Pik TV? Learn more by visiting the Pik TV website

 

Have a question about Pik TV and can’t find the answer? Pose your question to the neighbourhood!

Highlighted
Resident

Hi

 

Finally a move n the right direction. My question is why I still can't install Pik TV on my Sony Android TV?. Please Telus embrace the future. Look at Fibe TV from Bells, a well polished app that can be installed on any Android device with no restrictions since many many years. You a lot to catch up with. 

Highlighted
Connector

I agree. UI in my Sony seems to be much more responsive compared to Telus Media Box (that's sluggish even on the new version of the app). I don't really want to spend $$$ on Shield or Apple TV. Can we expect some decisions regarding ability to use the PikTV on Android TV anytime soon?

Highlighted
Resident

Hi. When can we expect PIK tv to be available on an android tv such as Sony? 

Highlighted
Connector

Hi, Is there any accessibility options included with the new PikTv browser upgrade? I use a screenreader & edge when accessing the website. The reason I asked is I'm unable to make any channels play whatever I do. I press enter on any of the live channels or one in the guide and that doesn't work either. Thank you for any help you can give.

Highlighted
Coach
I have not had a better experience. In fact the pik tv app is in watchable. It pauses, freezes. Then fast forwards itself. The best part is this is only happening on apple tv box I got from Telus. Spent the last 2 mornings uninstalling and the reinstalling the app. Super frustrating. And no support. Short of "uninstalling and reinstalling fixes it all the time."
That's not support... And it doesn't work....
Highlighted
Resident
This all sounds great. Too bad my app hasn't worked in at least 2 days. I have restarted the app multiple times, restarted the appletv and ZERO. It's frozen on the piktv symbol

Highlighted
Friendly Neighbour

Have same problem as heidiej21 .  Pik won't open on apple box . Also agree with AbBowhunter , my video quality has detiorated watching other apps .    Guess we'll have to wait till contract is over & make switch .

Highlighted
Community Power User
Community Power User

Have you checked to make sure it is the most recent version of the App?

 

NFtoBC
If you find a post useful, please give the author a "Like"
Highlighted
TELUS Employee
TELUS Employee

Hi @heidiej21 

 

I think this problem is related to a bug with Apple's Zero Sign On. The workaround right now, if prompted for your TV provider during the reset/install process, is to select ‘Do not allow’. 

 

If your Apple TV is already set up and you're having trouble with the Pik TV app, go to the Apple TV Home Screen, then navigate to Settings -> Users and Accounts -> Apple TV Accounts -> TV Provider -> Sign Out

Highlighted
TELUS Employee
TELUS Employee

Hi @whitewater 

 

For accessibility, the browser version includes closed captioning (CC) and described video (AD) where available. Please note that TELUS has no control over the availability of CC or AD - this is up to the individual content providers. To access these settings, click anywhere on the screen to open up the progress bar at the bottom of the screen. Then click the up arrow (^) in the bottom right hand corner to open up the option to enable CC or AD. 

 

I'm not familiar with screen readers, but maybe this is a compatibility issue with Flash vs. HTML5? Unfortunately Flash is end of life on Dec. 31 2020 and has been slowly disabled by different browsers ahead of this deadline. Have you tried Chrome or Safari?  

Highlighted
Connector

Hi KHR, I use windows10 with edge & tried all the other browsers also like chrome & others.

 

I use the built-in narrator that comes with windows10 & two others also jaws & nvda. Being I have no sight it reads all the text on the monitor screen, I can click all the links & click the different icons too.

 

I know most don't know about software for the blind, it would sure be nice if the blind could use PikTv on windows too.

 

Other than that everything I use on telus works very well.

 

Thank you for everything you do!  

Highlighted
Resident

I tried this step and nothing changed with my Pik TV. I am experiencing the same problem as hediej21, I am getting frustrated and I feel like dropping Pik TV from my plan. 

Highlighted
Resident

Hi KHR, also didn't work for me. App was setup before. Clearing info didn't help. App loads but just spins.

Highlighted
Resident

I could not agree, Telus cannot get this right.  Since the recent updates it is unwatchable.

Highlighted
Friendly Neighbour

tried several suggestions but no luck .  still unable to load pik after clicking icon ,  just shows black pik screen .

Highlighted
Coach
I have spent the last few days trying to find a work around. No luck. It's like Telus doesn't care. I have been able to watch pik some the November 12 update. It's in watchable. Video freezes then fast forwards to catch up. But audio keeps on playing. Very frustrating. I have uninstalled/reinstalled 6x turned off tv provider sign on. Nothing works.
I am curious as to what the excuse is for why it's not working... Could it be a lack of beta testing or a rushed product to market?? Who knows.... all I know is that if the app worked none of us would be on this forum looking for answers as to why we can't watch what we are paying for....
Highlighted
Neighbour
I'm extremely disappointed with PikTV's service when using the PikTV media box. The picture drops out frequently and the November 19, 2020 (2.00.085.9 STB) update has actually made it worse. The Telus product manager for this service needs to find a solution to fix the media box's inability to stream programs without dropping the video stream. PikTV appears to work on my phone and computer, but not with the media box. As an aside, I have no issues watching YouTube or Prime Video on my TV, so the problem isn't a wifi or internet connection issue.
Highlighted
Connector

I have an apple tv 4k now, but previously had a telus android tv box. I found whenever the box stopped operating correctly if I reset the box it would work perfectly again. I would recommend that if you are having trouble with your android tv box now.

Highlighted
Neighbour
I rebooted my PikTV media box - no improvement. The video stream is still dropping out multiple times during every program I watch.
Highlighted
Community Power User
Community Power User

Contact Telus directly about the issue. You may need a replacement device.

 

NFtoBC
If you find a post useful, please give the author a "Like"
Highlighted
Neighbour
I actually have a new media box. It was shipped to me at the beginning of November. Looking at other comments on this forum leads me to believe that what I'm experiencing isn't an isolated incident. I have Telus fibre to my home and all of my other services work (eg. Skype, Zoom, YouTube, Prime Video, Netflix etc). PikTV using the media box is the only one that doesn't work, so I'm convinced it's a design flaw with the PikTV service.