There seems to be a solution to the "Sorry, playback is only available"... code is 4-44-220. Help!

[skubbie]

Greetings Telus et al.

   The forums seem to suggest there is a solution to the "Sorry, playback is only available when connected to your Telus Internet at home. 4-44-20, but the resolution comes after a Telus employee DM's someone. Unsure why this fix can't be put on the public board, but please contact me with the fix.

Regards,

  Skubs

[WestCoasterBC · Accepted solution]

It’s not a public “fix” as it’s an account issue that needs individual attention when you call the rep.

[skubbie]

Thank you for the quick reply.

   Before I wade into the Telus Support Chat stream, can this issue be resolved via Support Chat, or does it take a voice call to effect the change?

Thanks again,

   Skubbie

[WestCoasterBC]

Usually a voice call will sort it out. Haven’t heard of it being done via chat although you can give it a whirl.

[aroundtown]

Hi skubbie,

Did you happen to get this issue fixed? Any keywords you provided the tech via chat or phone?

I called the tech support people and they tried a few things ranging from a fresh sign in on the app to some back end work being done. But now i still keep having the same issue.