I am also having this issue. After reading through the thread, I thought running the PikTV box from the Telus modem/router on its own and putting the rest of my homes connections on another router would fix the issue. The 'Problem Solved' tag on this question is misleading, as it has clearly not been resolved. I feel I'm being billed for services I'm not receiving and should either have the problem resolved, or should be compensated for the products paid for, but not received. Telus, please address this issue.