Sorry playback is only available when connected to your Telus Internet at home.

I was not given a media box. It worked first time on my phone. Now I get the error in title. Doesnt Mayer what I resent or reinstall.
Community Power User
Community Power User

Are you connected to your home wifi or 3G/LTE?                            

If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. Smiley Happy

I am also having this issue. After reading through the thread, I thought running the PikTV box from the Telus modem/router on its own and putting the rest of my homes connections on another router would fix the issue. The 'Problem Solved' tag on this question is misleading, as it has clearly not been resolved. I feel I'm being billed for services I'm not receiving and should either have the problem resolved, or should be compensated for the products paid for, but not received. Telus, please address this issue.