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Pik app on Apple TV only plays current TV

Just Moved In
Pik on Apple TV is only playing what is currently on. I cannot play anything on demand from any of the channels. It’s not 1983! I have updated the app, logged out and signed back in to no avail.

TELUS Team Member
TELUS Team Member

Hi @K8 


It sounds like there may be an issue with your account, where your On Demand subscriptions aren't set up properly. There have been a few cases of this connected to the app update a couple of weeks ago. You will need an agent to help you out - either by chatting, calling or reaching out via social media.  


Is this the same experience on your iPad that you posted about here: Or on your iPad are you unable to watch live TV as well?