Pik TV won't play CHEK TV channel 121

[Piky]

Why is Pik TV telling me it can only play CHEK TV channel 121 if I'm connected to my Telus home wifi neetwork while I AM connected to my Telus home wifi network?

[Nighthawk]

Is that the only channel? Does the error message appear on screen or just the icon on the guide? Are you using the Pik TV box, the iOS / Android app, or the Apple TV app? 

[Piky]

Channel 121 is the only channel I've noticed.  I'll check for others.

The error message fills the screen. 

I'm using the Pik TV box. Is there a way to take a screenshot using the Pik TV remote?

[Piky]

CHEK TV Channel 121 seems to be the only channel that thinks I am not connected to my Telus home wifi network.

I've tried to insert a photo of the screen my Pik TV displays but wasn't successful.

[KHR]

Hi @Piky 

Try rebooting your box after disconnecting from wifi. It worked for another neighbour here.

Home -> Settings -> Device Preferences -> Reboot

[Piky]

Turning off wifi, rebooting and then reconnecting to my Telus home wifi network solved the problem.

Thanks for your help!