Pik TV update

Reply
Angelinalberta
Resident
Since the recent update , I have a message technical difficulty on our end appear on my screen . I have rebooted my box , cleared cache and data . This will be day 2. Any help will help
Community Power User
Community Power User

What exactly does the message say?

NFtoBC
If you find a post useful, please give the author a "Like"
AfterMath
Coach

After the most recent update, Pik TV to ask me to input my user name and password about every other day. Problem is, it usually times out before I can finish inputting my password. I have to be SUPER quick to try to input both my username and password. What makes it especially difficult is that you must navigate the on-screen keyboard using the PikTV remote. Very difficult. It feels like it times out after about a minute. This is not a reasonable amount of time to input a username and password when one can't use a keyboard. Plus, to make things worse, the shortcuts for the mail servers suffixes (e.g. gmail.com, yahoo.com, etc.) DON'T include 'telus.net'. How ridiculous is that for a Telus product? What gives?