Pik TV through HDMI cable to TV

[Cranky1]

After a year I'm still trying to find the best way to watch Pik TV as it has been a terrible experience so far.  Right now I am trying to watch it through the app on my iphone, connected to my TV through an HDMI cable.  I am able to get audio however there is no video and I end up getting an error message saying that replay is not available when in recording mode.  However, I am trying to watch BNN live so I wouldn't have thought I was trying to record anything.  Is there something I'm doing wrong or is this just another example of why I wish I'd never heard of Pik TV?

[KHR · Accepted solution]

Hi @Cranky1 

Connecting your phone or tablet to your TV via HDMI isn't supported due to content provider restrictions. You can connect your laptop via HDMI though. Some people have reported success casting their laptop/desktop browser to smart TVs or Chromecast devices, but this functionality isn't officially supported.  

If you want to watch directly on your TV, supported devices are Apple TV 4th gen or 4K, Nvidia Shield or the Pik Media Box. The experience on the first 2 is superior to that of the media box.

[Cranky1]

Thanks for your reply.  However, after reading numerous posts about the unreliability of Pik even with Apple TV 4th gen as well as the Pik media box, I am not about to dump any more money into this extremely poor service.  Luckily it does not cost very much per month.  It is unfortunate that Telus has such a jalopy of a product instead of a Cadillac.  Can you tell me if the app will ever be available on any smart TV's?  When the salesperson first called me to sign up for this he said "the app is not available on every smart TV".  To me, this is false advertising as what he should have said was the app is not available on ANY tv.  I assume at some point it will be though, can you please comment on this?  Thank you 

[KHR]

Sorry to hear about your experience with our sales staff. I will bring this up to the team responsible. Definitely a training opportunity. It's a fair point that Apple TV and Nvidia are expensive relative to the low monthly price of Pik TV. We're constantly re-evaluating where to make the Pik app available, and smart TVs are near the top of the list. One challenge is that every major TV manufacturer uses a different operating system. I don't have anything I can share right now, unfortunately.