04-24-2019 08:44 PM
Hi,
Just want to ask if you encounter a trouble with a Pik TV service using an Apple TV box. Client says it keeps on encountering an error that says..."maximum sessions exceeded...". Only one box in the house. What's the root cause of this and any workaround on this? Thanks.
Solved! Go to Solution.
04-24-2019 08:58 PM
Is the client, or family members using PikTV on other devices? If not logged out of those, the maximum sessions exceeded can occur.
04-24-2019 08:58 PM
Is the client, or family members using PikTV on other devices? If not logged out of those, the maximum sessions exceeded can occur.
04-11-2021 11:27 AM
04-12-2021 12:59 PM
Hi @Mom2Boys
Please see my answer here. You have always been able to (and should still be able to) stream concurrently on 2 devices with Pik TV (with the exception of the Pik TV box - which is limited to 1 per account). This 2 stream max is a requirement from our content providers, unfortunately. The only thing that may have changed is an update from our TV platform provider that fixed a stream counting defect. 2 streams should still work - if the instructions at the link above don't work, please let me know.