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Pik TV login error

Oilers1
Neighbour

I am unable to log into PIK TV or Optik TV on any device. 

After entering my user name and password I get the error - Login failed - your MY TELUS account hasn't been authorized. 

I called Telus yesterday and they said everything looked fine on their end and the issue should resolve within 12 hours but its been over 24 hours now. 

1 REPLY 1

KHR
TELUS Team Member
TELUS Team Member

Are you able to log in to the My TELUS or Connect apps? Or at telus.com/mytelus? And at the risk of obvious questions - are you currently subscribed to Pik TV or Optik TV and is your account active and in good standing (you're not suspended due to non-payment or on vacation disconnect)?