Pik TV is now on Apple TV

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Community Power User
Community Power User

@SantasLittleHelper

Each time it was just as a new show was starting on the same channel. It has happened about 30 minutes in, and an hour in. Both times I noticed was having watched the channel continuously without adjusting the remote for the period. I first thought it was because the specific show I was watching ended, but on retrying, it continued through to the next episode before dropping out, within a minute of the of the end of show 2.

 

NFtoBC
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Boomer407
Friendly Neighbour
@SantasLittleHelper
I am experiencing the exact same problem as @NFtoBC. It crashes sometimes after 30 minutes and sometimes after an hour and I agree it happens at program change. Pik tv app goes to a black screen, can double click the tv button and reboot the PIk app
stephenathome
Resident

I created an account on this community for the sole reason of reporting that I have the exact same issue. I have an AppleTV 4th gen with piktv app and it goes black during live TV streaming. I'll watch for some more specifics but it is pretty annoying, and the fact that so relatively few people with this setup have had the same issue leads me to believe it's likely systemic. Hopefully can be resolved as it is quite annoying!

Community Power User
Community Power User

Have a look at the thread here.


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clint17
Coach

Hi

 

I'm too old to fall for a fishing scam!

 

"

  • TELUS account number (found on your bill)
  • App store account associated with the device(s) that you will be using for Pik TV trials

"

 

clint17

 

TELUS Employee
TELUS Employee

Hi!

 

We are trying to recruit more testers for both Apple TV and iPhone/iPad. Sumeet is a member of our Product Development team helping us to extend the trial group so you may not have been as familiar with her on this forum.

I do hope that if you're interested you join our test group. We pushed out a new Pik TV app update last night for Apple TV which should resolve the black screen issue and also has some new features like auto-play next episode when watching an On Demand TV Series.

Either way, I'm interested in hearing you're feedback so if you don't want to join the trial please continue to post on here or you can send me your feedback directly.

Thanks again for your support,
Tanya

Product Development Team

Nivende2
Advocate
So far no black screen! Thanks

Sent from my iPhone
iPIK
Resident

Hi Nivende2,

 

Do you know if the App you tested has officially rolled out or not?  I missed my chance to be a tester.

 

Thanks,

Eric

TELUS Employee
TELUS Employee

Just to close off the question in case anyone else was wondering, but the black screen issue was fixed on April 4th. 

Thanks again to everyone providing feedback in this forum!

Nivende2
Advocate
I am only on a test group for the iPhone app not the TV app and no it has not.

Sent from my iPhone
TELUS Employee
TELUS Employee

@Boomer407 Thanks for this feedback, I may reach out with some additional questions as we work through the root cause. I'm glad you're enjoying it so far!

Community Power User
Community Power User

Did you just subscribe, or are you a longer term PikTV user?

Have recent logins on the PikTV device been successful?

Your My TELUS (formerly My Account) credentials are working for the My Telus Login?

 

If other logins are successful, You may need a reset of your account. I suggest contacting Telus through their social media accounts on Twitter or Facebook, to save you waiting time.

 

NFtoBC
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PBA
Coach

Hi @Boomer407,

 

Yeah, I saw that behaviour when I downloaded the app and tried it out before re-subscribing to Pik TV — in other words I didn't have Pik on my account.

 

As soon as I had re-subscribed to Pik it logged in fine.

 

@dru and @SantasLittleHelper: Anyway the app can fail gracefully (with a useful error msg) if a Telus account user without Pik on their account tries to sign in to the app?

 

 

Wader
Neighbour

I'm having the exact same problem. Apple TV just spins when logging in. Android box works no problem. iphone app won't let me login either, but on the phone I get LP1008 error

Community Manager
Community Manager

@Wader The LP1008 error can be an account level issue but we won't be able to determine that in the community. This is something we've flagged to our dev team but in the interim, please connect with our technical support team by phone: 310-TECH (8324), 24/7

Trev_s
Friendly Neighbour

Is PikTV available on other android TV devices yet (Amazon Fire TV)?

Community Power User
Community Power User

Not currently, perhaps in the future. You’re welcome to suggest it in the ideas thread. So far it’s only been on the Android TV platform and Apple TV.


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LilyMuRB
Resident
This is the exact same issue I am having with Pik myself. I just got the service today.
Jason_S
Resident

Can I use the Apple TV app on my Shaw internet? We have Shaw at our lake property. It is in the same province as our home. I would switch to Telus but Shaw is faster right now at the lake.

Community Power User
Community Power User

You need the most recent Apple TV device to access the PikTV App for Apple TV.

 

NFtoBC
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