Pik TV is now on Apple TV

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TELUS Employee
TELUS Employee

@themikea Hi! I'm on the Product team for Pik TV on Apple TV and wanted to let you know that we identified root cause and we are working on the fix. Once we test it out and confirm it resolves the problem we'll be providing an app update to resolve the issue - stay tuned!

Nivende2
Advocate
Great, love the ATV app. Test the new app on hockey games too. Lately I have been getting instant black screen on the Oilers game (masochist) . Usually the game is offered on more than one channel and by trying all availability for Oiler game channels I was able to get the game going. HGTV goes black after an hour or so. I aways close then open the app when I watch PIK.

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clint17
Coach

Hi

 

Could that be an issue with the Android box too? Would be nice if somebody looked finally at that p.. too! For the last four months nobody seemed to really care.

 

Any help to get a halfway working product would be nice.

 

clint

 

 

Nivende2
Advocate
I am using a Apple TV on PIK.

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Nivende2
Advocate

Any news on the ATV app fix ? I have been away for a while but when I came back the black screen issue is still  there.  Just an annoyance not a showstopper.  thx

clint17
Coach

You are not alone. Nothing fixed - as expected - with the "new" version, for the media box too. Just don't spent a single penny on "more capable hardware" until word is out from somebody, that PikTV is finally fixed and working, which most likely is not going to happen before the pos is dead.

 

Telus - the future sucks!

 

Nivende2
Advocate
I seem to have gotten through a hockey game with no black screen on my Apple TV. If I get a black screen I close the PIK app and restart it again . Not ideal but I still think that Pik is still a good cord cutter solution (if you have an Apple TV).

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TELUS Employee
TELUS Employee

Hi @Nivende2 


We have a fix for the black screen issue and have been looking to add additional testers to verify the fix. Would you like to help us test new features, fixes with future releases? If so, please send me a direct message and I can help you out. 

Thanks!
Tanya

Nivende2
Advocate
Yes but unsure how to send private message thx

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Community Power User
Community Power User

Click on their name here a window will open up. You will see a big green button send private message.


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Nivende2
Advocate

Thanks,  I did not know that .  

autumnborn
Resident
Hi new here and also new Telus internet and Pik TV customer with new ATV 4K and having the black out issue. I would like to be on board to try and test if you have beta apps or solutions.
Nivende2
Advocate

I should add that the Android box works and that Telus has tried hard to resolve the problem.

Nivende2
Advocate

I ran a Apple TV 4K - PIK  test on my other TV but had the same results - A black screen after about 90 minutes. Must be the app or network is the problem.  Whether via wifi or ethernet - the results were the same. 

YVRcub
Connector

Same here... just got Pik TV... and on Apple TV, after around 90 min, black screen... close the app, and was able to get back... but definitely it’s error with app or network etc... I have the feeling, Telus got a setting ... since everybody seems to get it around 90 min...

 

hope for a fix soon.

YVRcub
Connector

Also I noticed... this is not on the Apple TV app, but the iPad app... when I tried to connect to CBC French, I always get a messaging impossible to view unless I’m on my Telus network... and I am... weird.

merve04
Neighbour
I’m having same issue. New to Pik tv and running it on 4th gen Apple TV. Screen goes black after a while, existing and restart app works. Pretty lame
Nivende2
Advocate

Basically I just close the app and restart it before watching TV . I stopped with the special settings.

merve04
Neighbour
Do any of you on pure fibre use the t3200 and have the blackout issue? I go from the ONT to a USG, then 24p gigabit switch, devices.
Community Power User
Community Power User
It’s a software issue (app) not hardware. It requires a update one which hopefully comes soon.

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