Pik TV is now on Apple TV

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Community Manager
Community Manager

Hey Neighbours, some exciting news! We're dedicated to providing you with new and exciting features that make streaming live TV better and easier. Our latest milestone puts Pik TV for the first time on Apple TV, providing an overall enhanced viewing experience without the need for additional hardware.

 

Here's some info on how to watch Pik TV on your Apple TV.

 

1) Start watching live TV on your Apple TV

Using your Apple TV 4K or any 4th generation Apple TV device, simply download the Pik TV app and login using your My TELUS credentials.

 

2) On Demand purchases

Currently, On Demand purchases are unavailable via the Pik app on Apple TV. We're working hard to enable this feature. In the meantime, you can easily make On Demand purchases through your browser or any Android device. In addition, you are still able to watch already purchased assets on your Apple devices.

 

3) Having issues with your Apple TV?

TELUS does not support hardware issues for Apple TV. For Apple TV related issues, please contact Apple directly or visit support.apple.com/en-ca.

 

For more details on Pik TV, please visit the Pik TV website

For support articles, please visit the dedicated Pik TV support articles

For more discussions topics, please visit the Pik TV Neighbourhood forums

Coach

Thank you!

 

finally, I can consolidate all my viewing on Apple TV.

 

Question: does the Pik app play nice with the Apple TV app?

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Friendly Neighbour

Interesting.  Anyone who has this working let me know as i'd like some feedback first before re-trying the service out.

I just tried to add online but of course Telus cannot verify my address for whatever reason and I really don't feel like calling in and waiting on hold for half hour plus.

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Friendly Neighbour

Also, quick question - how does this affect data usage?  I know with the crummy android box it doesn't count, but ATV?

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Community Power User
Community Power User

@PBA  not right now, perhaps they will in a later update.  The tv app is pretty useless imho.

 

@kjb86  Running on ATV the UI is much more smooth and responsive. Picture quality is really good even on hockey. The guide is also vastly improved over it’s android counterpart.

 

As long as on your home (Telus) connection, you won’t consume data.


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Connector
@WestCoasterBC the tv app can actually be really handy for consolidating shows and movies from all the different apps on your ATV into one place. I find it very useful and hope PikTV gets integrated eventually.

Regardless, it’s great to hear that PikTV is working well on the ATV. I’ll be signing up ASAP!
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Community Power User
Community Power User

PikTV guide in Apple TV.

8B33C4AF-C62A-4761-B7AC-3663C1B75293.jpeg

 

 

 


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Community Power User
Community Power User

I like the guide there. Wonder if that UI could grow on the Android one... How well does on demand work?


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Community Power User
Community Power User

The inability to rent movies through the App was a bit of a pain, but there are, of course, the full select of iTunes video to peruse.

 

On demand was otherwise comparable to the PikTV device. I found it smooth, and recommend it to anyone owning or considering an ATV.

 

NFtoBC
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Ambassador

@dru Is Telus leaving us Android TV users out in the dark or what?

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Friendly Neighbour
I’m having issues signing into the app. At the “enter your TELUS my account login” I get the sign In wheel Indefintely. Have tried rebooting, deleting and reinstalling the app etc with no change
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TELUS Employee
TELUS Employee

@Boomer407 Can you force close the app by double clicking the TV app button, swiping up on the Pik TV app and then re-launch it. Please let me know if that resolves the issue - if not, please PM me so that I can take a look at your login issue.

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Community Power User
Community Power User

Did you just subscribe, or are you a longer term PikTV user?

Have recent logins on the PikTV device been successful?

Your My TELUS (formerly My Account) credentials are working for the My Telus Login?

 

If other logins are successful, You may need a reset of your account. I suggest contacting Telus through their social media accounts on Twitter or Facebook, to save you waiting time.

 

NFtoBC
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Coach

Hi @Boomer407,

 

Yeah, I saw that behaviour when I downloaded the app and tried it out before re-subscribing to Pik TV — in other words I didn't have Pik on my account.

 

As soon as I had re-subscribed to Pik it logged in fine.

 

@dru and @SantasLittleHelper: Anyway the app can fail gracefully (with a useful error msg) if a Telus account user without Pik on their account tries to sign in to the app?

 

 

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Friendly Neighbour
Force closing the app does not fix the issue, I’m a longer term Pik tv subscriber, have had it for about 6 months. My TELUS account logins still function correctly on my desktop and on the Pik tv box
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Friendly Neighbour
1Hr 45 to get through on the phone finally sorted this out. Something had to be reset on the back end
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Friendly Neighbour
After a couple days of using the new Apple TV app, I find it much more responsive with a better user interface than the Pik tv box. I am having some issues with the app crashing mid streaming, which requires a reboot to the Apple TV. Happens randomly but usually after 30 minutes to an hour of viewing.
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Community Power User
Community Power User
I found it goes to a black screen at program change sometimes on the half hour, sometimes on the hour. Pressing Menu a couple of times brought me back to a recovery point.
NFtoBC
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TELUS Employee
TELUS Employee

@Boomer407 Thanks for this feedback, I may reach out with some additional questions as we work through the root cause. I'm glad you're enjoying it so far!

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TELUS Employee
TELUS Employee

@NFtoBC thanks for the feedback, is it when you've been watching for a while (+3 hours) or even if you tune in to a channel watch a show and then the next program is up?

We have a known issue resulting in the same black screen that we're working to address, but it doesn't sound like it's the same steps to recreate. Thanks for your help!

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Community Power User
Community Power User

@SantasLittleHelper

Each time it was just as a new show was starting on the same channel. It has happened about 30 minutes in, and an hour in. Both times I noticed was having watched the channel continuously without adjusting the remote for the period. I first thought it was because the specific show I was watching ended, but on retrying, it continued through to the next episode before dropping out, within a minute of the of the end of show 2.

 

NFtoBC
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Neighbour

I'm having the exact same problem. Apple TV just spins when logging in. Android box works no problem. iphone app won't let me login either, but on the phone I get LP1008 error

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Community Manager
Community Manager

@Wader The LP1008 error can be an account level issue but we won't be able to determine that in the community. This is something we've flagged to our dev team but in the interim, please connect with our technical support team by phone: 310-TECH (8324), 24/7

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Friendly Neighbour

Is PikTV available on other android TV devices yet (Amazon Fire TV)?

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Community Power User
Community Power User

Not currently, perhaps in the future. You’re welcome to suggest it in the ideas thread. So far it’s only been on the Android TV platform and Apple TV.


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Friendly Neighbour
@SantasLittleHelper
I am experiencing the exact same problem as @NFtoBC. It crashes sometimes after 30 minutes and sometimes after an hour and I agree it happens at program change. Pik tv app goes to a black screen, can double click the tv button and reboot the PIk app
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Resident
This is the exact same issue I am having with Pik myself. I just got the service today.
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Resident

Is it 100% confirmed that using the Pik TV app on Apple TV to watch live TV, will NOT count towards your data cap?

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Community Power User
Community Power User

PikTV on the Apple TV works the same as PikTV device itself:

 

 From The PikTV site:

Does watching Pik TV count towards my internet data allowance?

 

Because Pik TV is an IPTV service, watching live and On Demand TV through the Pik media box is separate from your internet service and will not count towards your data usage. At home, watching Pik TV live or VOD content with the Pik TV media box is included with your Pik TV subscription. However, use of apps – including Netflix – on the Pik TV media box will use your internet data. Away from home, data usage charges also may apply (emphasis mine).

NFtoBC
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Resident

Can I use the Apple TV app on my Shaw internet? We have Shaw at our lake property. It is in the same province as our home. I would switch to Telus but Shaw is faster right now at the lake.