Pik TV has arrived!

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Community Manager
Community Manager

It's new; it's hip, but what is it?

 

Our Pik TV Product Manager talks a bit about the journey from idea to launch.

 

All your questions about Pik TV can be found on our site - check it out.

 

Need help setting up Pik TV? Check out our how-tos and troubleshooting guides here.

 

We're positive you'll love Pik TV and it's rich features. Check out this unboxing video by Lewis from Unbox Therapy for a preview:

 

 

Burning questions? Don't hesitate to introduce yourself and engage our community 🙂

 

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Ambassador

Would actually consider this if those 5 channel selections weren't so watered down.

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Community Power User
Community Power User

You still get the 23 basic channels. Plus the 5. Plus additional channels at $4

 

It is a pretty good deal for those cord cutters with limited to no OTA TV availability - it becomes a $5 per month proposition if you have an Internet package where you can drop the unlimited access fee, as Pik viewing does not impact your data volumes. 

NFtoBC
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Ambassador

look's really good tho only in Selec cities like Prince George and Saanich, BC!!

 

hope soon to Fibre optic #SurreyBC or Vernon, BC

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Ambassador

what about a HTML 5 website? pik tv!! 😛

 

 

#summer come soon for Pik tv and father's house, lol 😃

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Ambassador

No love again for sports fans add another $20 premium on top.

 

Kind of odd choice on their guinea pig city selections when all that is really needed is high speed Internet.

 

Eligible on TELUS Internet 15 or above. Not available to existing Optik TV or Satellite TV customers. Only available in Red Deer, Lethbridge, Medicine Hat, Grande Prairie, Victoria, Saanich and Prince George.

CPU Alum
CPU Alum

I was looking at your http://www.telus.com/piktv link.... is there an online link somewhere that compares PikTV with Essentials, Lite, Optik and Optik 4K with features and prices?

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Community Power User
Community Power User

@xl

   Not that I have seen. The base channel lineup parallels Telus Lite TV, but at a lower price. There is no access to the American networks that I can see, other than CNN. Both Canadian sports networks are available for $20. Other streaming programs and apps are available inside Pik, and as independent Apps. I expect more will come.

 

Since data used to stream channels within the Pik App do not count against your data cap, I'd be tempted by this, getting a capped data plan and using the Pik streams to best advantage, so my net cost is only $5 per month. Just have to convince SWMBO, who likes a wider variety of programming than I.

 

NFtoBC
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Connector
I saw this link at the bottom of the Pik TV page comparing Pik with Optik

https://www.telus.com/en/bc/support/article/pik-tv-and-optik-differences
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CPU Alum
CPU Alum
OK.... Found it now. Need to expand the "Questions" drop down. Not quite as intuitive as I thought.

I would like to see a more comprehensive version that includes the monthly cost as a comparison for the Optik family of products.
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Resident

Hey there, I'd love to know about availability say in Calgary. Thanks!

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Community Power User
Community Power User

@Magiffin wrote:

Hey there, I'd love to know about availability say in Calgary. Thanks!


Probably similar timeline as Vancouver.

NFtoBC
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Hopefully soon to Vancouver....
So I would not be on optik tv and have internet 15 or better. You only get one stream or six streams?, I don't get it, the specs say only one tv on at a time but then the compare them it's says for pik tv something for 6 stream on just internet. This is a soft launch tho hopefully they get more channels soon and a html website and then wit people on internet 100 or more give them at least 3 streams..
If it going to be like that, and come to Vancouver in early summer I'll tell my dad to switch...
With moving the pik box to different place then my house, how that work with someone both internet..... And optik tv?
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Community Power User
Community Power User
Optik tv and Pik tv are two different services. You can only subscribe to one NOT both. Either Optik Tv (premium service with the entire channel lineup including 4k, multiple receivers/simultaneous "streams", Full PVR features).

If you're a cord cutter, or don't watch much television, Pik Tv would be the other option (with a limited channel selection, no PVR, one android device for one tv). Being Android TV based you have a wide variety of APPS and Games from google play. Netflix 4k app, Pluto TV etc.

Pik TV can either be connected by Ethernet or Wifi. It runs Android TV. Remember PikTV is budget friendly for a consumer who would like a basic selection of channels for a reasonable price.

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Community Power User
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@kikithecafekief101 wrote:
Hopefully soon to Vancouver....
So I would not be on optik tv and have internet 15 or better. 

Yes.

 

 You only get one stream or six streams?, I don't get it, the specs say only one tv on at a time but then the compare them it's says for pik tv something for 6 stream on just internet.

One stream. 

 

This is a soft launch tho hopefully they get more channels soon and a html website and then wit people on internet 100 or more give them at least 3 streams..


Unlikely. This option is to capture cord cutters, and offer them a selection of channels to round out the viewing they already may be doing. If you want more channels, and multiple streams, Optik is the way to go.

 

 


With moving the pik box to different place then my house, how that work with someone both internet..... And optik tv?

What's the advantage?  Once you move the device from its original location, you are consuming data from your plan. It has no channels not already on Optik, and has additional cost. 

 

 

 

 

 

 

NFtoBC
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@NFtoBC wrote:

@kikithecafekief101 wrote:
 You only get one stream or six streams?, I don't get it, the specs say only one tv on at a time but then the compare them it's says for pik tv something for 6 stream on just internet.

One stream. 

Thoughts...

  • You are limited to one stream on the Pik TV app on the Telus box.
  • You can get a few additional streams running Pik TV app on your mobile device.  Warning... this will eat into your monthly data allowcation or eat into your cellular data plan.  Not sure if there is the same 3 device limit like on Optik on the Go.
  • if you use the PVR a lot to watch recorded content..... you will find Optik is preferred.
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Ambassador
K, thanks for info. Will telus optik tv ever have 5 or more steams my dad has 5hd and 0sd, how does it work with fibre 150 and 4K? Is pik tv getting a website also with 4k res?
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CPU Alum
CPU Alum

The PikTV device can handle 4K.  However, the PikTV app is limited to HD at this time.

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Connector
Has any one here purchased and tried the service yet?
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CPU Alum
CPU Alum
A number of us have the PikTV service right now. What questions do you have?
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Connector
Mainly interested to hear about usability and quality. I am sold on the price but want to make sure it is something that is easy to use and good quality. Some other questions How easy is it to switch between Netflix and live TV. Is there good on demand catalogue? Are voice search results good?
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Community Power User
Community Power User

@VanG  PikTV is running on the android tv platform. From a usability standpoint it's simple to use. Simply launch the PikTV app. You have a guide that has a compact or expanded view for the channel lineup. Pressing "guide" on the remote will present it easily. If you're a channel surfer you can press the Channel Up/Down and go through the channels as well. There is also a "PREV" (previous channel key) on the remote that goes to the last channel, just as OptikTV has.

Picture quality has no discernible differences in quality with the Optik TV service. I've noticed only a slight difference watching hockey (could use a slight bitrate/compression adjustment).

Switching from Netflix to Live TV vice versa. It's as simple as pressing the home button on the remote. Then launch the desired "app". Being an android tv device you have access to the google play store. You can down app such as crackle, pluto tv, games etc. For gaming I suggest purchasing a Bluetooth game controller.

There is a vast amount of on demand content that's available to watch. On par with OptikTV content per subscribed channels you receive.

Voice search is not available within the PikTV app itself. If you're on the main menu screen (shows your apps/games) you can launch the Voice search. It searches all places the content is available and can make your selection. Being a android tv device naturally the first predominant seedtion is to purchase from google play. Simply scroll down to find the selection via PikTV etc.


IMG_1309.JPG

 

 

IMG_1310.JPG

 

 

 


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Community Power User
Community Power User

@VanG  PikTV is running on the Android TV platform. From a usability standpoint it's rather simple to use and navigate. The remote features "Guide" and "Prev (previous channel) buttons just like OptikTV has. The guide has a compact view (shows the current show and information) or you can expand the guide and be presented a fuller guide with more channels/time(s) expanded to upcoming shows.

 

Picture quality there is no discernible differences between it and OptikTv. Image quality is sharp and clear like you're watching OptikTV. I have only noticed a slight degradation of picture quality when viewing hockey (a slight bitrate/compression issue). Which i am sure will be fixed in the future.

 

To switch between Netflix and Live TV vice versa is very easy. Simply press the "Home" key on the remote control and you will be shown the main Android TV menu. From there you can simply select your app and launch it.

 

The on demand catalogue has a vast amount that you can view. Just as OptikTV carries via your subscribed content. You can easily catch up on missed episodes or watch previous seasons.

 

With voice search it does not work inside the PikTV app, pressing the "Mic" button will simply bring up a search box. You have to enter letters manually then search PikTV content.

 

Where you can use the voice search is the main Android TV menu. From there pressing the Mic button on the remote you can say "Breaking Bad". It will search all content that is available on example: YouTube, PikTV, Netflix etc. Keep in mind being an Android TV based device.

 

When you search, google being the prominent (android tv) means it will recommend you purchase it via the play store. Simply scroll down the selections presented to find it via PikTV app etc.

 

I rarely use the voice feature as i can manually search within PikTV and their GUI (graphic user interface) easily enough. Being an Android TV device you have access to all Google PlayStore content for the device. You can install apps such as PlutoTV, Crackle, Games etc. For games i recommend purchasing a bluetooth game controller. As the PikTV remote is not meant for gaming, and has limited function/control in very few games that can work with it.

 

The controller i purchased from amazon was this one, and works really well.

 

IMG_1309.JPG

 

Expanded Guide

 

IMG_1310.JPG

 

Live TV (press home on remote), can simply launch Netflix or any "app" you choose easily.


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CPU Alum
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@VanG wrote:
Mainly interested to hear about usability and quality.

Compared to another Android boxes....

  • PikTV appears to offer better images
  • PikTV is a little bigger.  My competitor Android box requires an external antenna and the wifi is still not reliable.
  • you get local stations!!!  Important for me to get the local news.

For me.... I prefer Optik's convenience

  • less image compression on Optik, so image is better with more detail (eg hair).
  • American channels..... at this time, USA channels are not available
  • I can't give up the PVR..... especially when it's able to record 4 channels at once.
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Connector

Happy to announce that Pik TV is now available for all TELUS Internet customers in Alberta and BC. 

 

Interested in learning bit more about the journey and provide feedback?... Check out the Blog Introducing… TELUS Pik TV™  from one of the Pik TV product manager

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Resident

Would love to use this service, bit without a PVR it's a non starter.  If I can't watch when it's convenient for me, it's pointless.

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CPU Alum
CPU Alum

Fyi... PikTV does have an "on demand" option if you miss your show live. However I still like the PVR and am willing to pay more.

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Friendly Neighbour

I certainly not recommending this service to anyone.

truly based on my experience with this PIKTV service and teslu customer service agents and tech support

I signed up over two weeks ago and right after the service started I installed the android pikTV app on my phone and android TV box. have in mind that my devices are connected to my router and my router is connected to the telus modem.

only the first 2-3 day everything worked great and smoothly. while I was waiting for the telus PikTv box to arrive, all of a sudden 6 of my channels including some from +5 stopped working and I got the following error:

" sorry, playback is only available when conencted to your telus internet at home. "

well nothing was changed. my connection was the same.

I started contacting the telus tech support. and everytime I was told to restart the router, restart the modem. no other explanation. 

then the PikTV box arrived. now the PikTV box was working fine while connected to the same wifi on my router

anyways, on the 4th attempt talking to the telus agent we managed to get the piktv app working on my android devices and only if it was connected to the 2.4g wifi on my router.

now here is another issue with the pikTV app on the android, YOU CAN NOT DISABLE THE AUDIO DESCRIPTION

yup, I am not lying. whoever developed this app simply forgot to add that option on it. when I told telus, they said "some channel have that and you can not disable it" when I answered, so how come I can disable it on my pikTV box? they answered "we do not know"

today I noticed that 7 channels on both pikTV app and Pik TV box can not be displayed because I am not connected to telus home network. 

is this a joke? I even connected to the modem directly and the same message showed up.

I emailed the same agent I talked to last time and he called me back and asked me a whole bunch of unnecessary and pointless questions like, have you reseted the modem to factory defult. do you have VPN... I say pointless because I answered to all of those questions before and yet they are asking the same questions. interestingly the people I thought were from telus tech support are not actually tech support. they are only a messenger between the support team and customers.

so, as their own telus reps said these guy are just testing the new service and funny thing is they are charging us for it. if you are testing it, why are you asking for money. you should actually be paying us, because users like me are the ones that are testing your system and pointing out the problems

the verdict, I am gonna wait another day and see if there is a solution. if not I will disconnect this service and try to see what others offer.

 

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Community Power User
Community Power User

@Ronkhmps wrote:

while I was waiting for the telus PikTv box to arrive, all of a sudden 6 of my channels including some from +5 stopped working and I got the following error:

" sorry, playback is only available when conencted to your telus internet at home. "

well nothing was changed. my connection was the same.

 

today I noticed that 7 channels on both pikTV app and Pik TV box can not be displayed because I am not connected to telus home network. is this a joke? I even connected to the modem directly and the same message showed up.


I had that issue, and it took a while to be properly connected. Did you have Optik in the past, by any chance? There may need to be an adjustment need at Telus' end to fully recognize your IP address as a PikTV customer.

 


@Ronkhmps wrote:

 

I emailed the same agent I talked to last time and he called me back and asked me a whole bunch of unnecessary and pointless questions like, have you reseted the modem to factory defult. do you have VPN... I say pointless because I answered to all of those questions before and yet they are asking the same questions. interestingly the people I thought were from telus tech support are not actually tech support. they are only a messenger between the support team and customers.

 


Yes, at times the confirmatory steps are repeated, for a variety of reasons.

 


@Ronkhmps wrote:

 

so, as their own telus reps said these guy are just testing the new service and funny thing is they are charging us for it. if you are testing it, why are you asking for money. you should actually be paying us, because users like me are the ones that are testing your system and pointing out the problems

the verdict, I am gonna wait another day and see if there is a solution. if not I will disconnect this service and try to see what others offer.

 


Any new service built from the ground up will have some teething pains.  There is a blog post describing the process Telus went through. If you continue to have difficulties, you have the option to cancel at no cost, as the first month is free. You may also be able to request further adjustments if the product does not deliver. Just remember, PikTV is largely meant for the Telus Pik device, and mobile.

 

 

 

The PikTV App is meant to run, and was tested on mobile devices. It is not really meant to be used on additional TV sets. 

 

 

 

 

 

 

NFtoBC
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Friendly Neighbour
Yes and here is my experience
I certainly not recommending this service to anyone.
truly based on my experience with this PIKTV service and teslu customer service agents and tech support
I signed up over two weeks ago and right after the service started I installed the android pikTV app on my phone and android TV box. have in mind that my devices are connected to my router and my router is connected to the telus modem.
only the first 2-3 day everything worked great and smoothly. while I was waiting for the telus PikTv box to arrive, all of a sudden 6 of my channels including some from +5 stopped working and I got the following error:
" sorry, playback is only available when conencted to your telus internet at home. "
well nothing was changed. my connection was the same.
I started contacting the telus tech support. and everytime I was told to restart the router, restart the modem. no other explanation.
then the PikTV box arrived. now the PikTV box was working fine while connected to the same wifi on my router
anyways, on the 4th attempt talking to the telus agent we managed to get the piktv app working on my android devices and only if it was connected to the 2.4g wifi on my router.
now here is another issue with the pikTV app on the android, YOU CAN NOT DISABLE THE AUDIO DESCRIPTION
yup, I am not lying. whoever developed this app simply forgot to add that option on it. when I told telus, they said "some channel have that and you can not disable it" when I answered, so how come I can disable it on my pikTV box? they answered "we do not know"
today I noticed that 7 channels on both pikTV app and Pik TV box can not be displayed because I am not connected to telus home network.
is this a joke? I even connected to the modem directly and the same message showed up.
I emailed the same agent I talked to last time and he called me back and asked me a whole bunch of unnecessary and pointless questions like, have you reseted the modem to factory defult. do you have VPN... I say pointless because I answered to all of those questions before and yet they are asking the same questions. interestingly the people I thought were from telus tech support are not actually tech support. they are only a messenger between the support team and customers.
so, as their own telus reps said these guy are just testing the new service and funny thing is they are charging us for it. if you are testing it, why are you asking for money. you should actually be paying us, because users like me are the ones that are testing your system and pointing out the problems
the verdict, I am gonna wait another day and see if there is a solution.