Hey everyone, just wanted to share an update with you.
We heard you loud and clear on a pain-point some of you have been experiencing so we’ve implemented a fix that resolves most issues related to the LP1008 error for both Pik TV and the Optik App. This issue occurred due to a MyTELUS account linkage issue in the backend.
You may still see the LP1008 error message in rare instances so please double-check the following:
You have a MyTELUS Account (register with your Billing Account Number linked to your account). To register for a MyTELUS Account, click here.
You are an active subscriber of Optik or Pik TV services. To subscribe to Optik TV, click here. To subscribe to Pik TV, click here.
If you still see the error after attempting the above troubleshooting, please contact a TELUS representative.