We signed up for PikTV in July and have been receiving this error from the get-go. Every 5 to 10 minutes our playback gets interrupted with this error and we have to back out of the channel we were watching, re-enter, and hit play in order to get it going again.
We have tried it on two different Android Devices and a laptop, and all three continue to have the same error. From searching this error on Google and on Telus, it is clear that it has persisted for a long time and no solution has been found. I have called tech support, and their response was that they are familiar with the error but they don't know what causes it, and that I should essentially just wait for a fix in a patch sometime in the future.
Not very happy with paying for a service that doesn't work.
The only Android device on which PikTV will work is the one supplied by Telus. I don't know if this is the cause of the error, but have you tried disconnecting these devices and connecting from your laptop through telus.com/watchpik ?
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You can use the PikTV app on Android devices -- does not need to be specifically from Telus: https://www.telus.com/en/bc/support/article/pik-tv-app-for-android-devices-and-browsers
We have tried different devices, as well as the laptop. I've seen Google results for this error from 2018, so it is shocking that a year later there is still no known cause for the error.
I have tried everything in my pc web browser, and Ive tried everything with the PikTV app. I still get error code 4-44-140. Ive been back and forth with telus support for well over a month. Honestly I dont even think they care.
Some good news on this front - we heard from the technical team that a resolution for this error was deployed late last week. Please let us know if you continue to see this (or any other) error so that we can continue to improve Pik TV.