PIKTV not working at browser using chrome + linux

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Neighbour

Hello, 

 

I am having an issue with www.telus.com/watchpik It works well on chrome and windows. However, when I try to watch it on chrome and Linux, it keeps loading forever. has someone faced the same issue? 

 

I've authorized https://reachclient.proda.tls.tv3cloud.com:443 and flash is installed. I can check when I hit this URL chrome://flash/

 

 

Google Chrome67.0.3396.87 ()
OSLinux
Flash plugin30.0.0.113 /home/gabriel/.config/google-chrome/PepperFlash/30.0.0.113/libpepflashplayer.so
 --- Crash data ---
crash id102885e3d0ac9af7 Thursday, 21 June 2018 at 10:17:57
crash id6065fd6dda4598e6 Tuesday, 16 January 2018 at 15:29:21
crash id13231b16a8450936 Wednesday, 13 December 2017 at 16:34:47
crash id76e2692192e83872 Wednesday, 13 December 2017 at 15:33:12
crash idac14c9e704b82f74 Tuesday, 12 December 2017 at 11:36:58
crash idae923428827b001a Wednesday, 6 December 2017 at 09:08:33
crash id6d5ef2fff1fee039 Monday, 20 November 2017 at 11:41:32
 --- GPU information ---
 --- GPU driver, more information ---
Vendor Id0x8086
Device Id0x0412
Driver vendorMesa
Driver version17.2.8
Driver date 
Pixel shader version1.30
Vertex shader version1.30
GL_VENDORIntel Open Source Technology Center
GL_RENDERERMesa DRI Intel(R) Haswell Desktop
GL_VERSION3.0 Mesa 17.2.8
GL_EXTENSIONSGL_3DFX_texture_compression_FXT1 GL_AMD_conservative_depth GL_AMD_draw_buffers_blend GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_trinary_minmax GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions 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GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_IBM_multimode_draw_arrays GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_INGR_blend_func_separate GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_MESA_pack_invert GL_MESA_shader_integer_functions GL_MESA_texture_signed_rgba GL_MESA_window_pos GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_light_max_exponent GL_NV_packed_depth_stencil GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_env_combine4 GL_NV_texture_rectangle GL_OES_EGL_image GL_OES_read_format GL_S3_s3tc GL_SGIS_generate_mipmap GL_SGIS_texture_border_clamp GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays
Highlighted
Community Power User
Community Power User

Which linux are you running? Can you turn of all blocking of domains and ad blockers and see if it'll load?


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Highlighted
Neighbour

Thanks for your reply. I am using ubuntu 16.04 LTS. I've already disabled ad blocks and also started incognito window. But all of these attempts were not successful :(.

Highlighted
Community Power User
Community Power User

All I've got is LinuxMint 17.3. Did some testing just to see.

 

I have a slightly newer version of Chrome than yours. (67.0.3396.99). Flash is the same at 30.0.0.113.

  • Login OK
  • Tried watching a few different shows as well as On Demand. Spinning wheel, no content.
  • Re-installed flash. No change.

Decided to try Firefox 60 for Linux just for the heck of it. Same Flash version as Chrome.

  • Login OK
  • Tried watching a few different shows. Spinning wheel, no content.

Chrome on Windows 7. Works no problem. Same version of Flash.

 

I wonder if it's something with the Flash plugin for Linux, Linux (even though we have different versions) or something else that's not working. It's not just Chrome affected on Linux.

 

@psl - Any ideas?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂
Highlighted
Neighbour

ya, it's the same behaviour here. Spinning wheel, no content. Here also you can make login and browser through the content, but when you click to watch. No luck.

 

Highlighted
Resident

Hi,

 

I've got exactly the same problem.  Registered for PikTV to watch FIFA but kept getting spinning wheel in my Ubuntu 16.04 installation. 

 

I use Gentoo on a work laptop and here is what I did:

 

- downloaded latest 'libpepflashplayer.so' from Adobe Flash (included in 'flash_player_ppapi_linux.x86_64.tar.gz' source) 

- ran 'mv libpepflashplayer.so libflashplayer.so'

- ran 'sudo cp libflashplayer.so /usr/lib64/nsbrowser/plugins/'

- and 'sudo cp libflashplayer.so /home/me/.mozilla/plugins/'

 

And it worked in Firefox 59.0.2!

 

The problem is that my Gentoo system is sort of messed up and I can't update it so this Firefox version is the latest one I've got (I know there's 61 now available).  Not sure, but maybe it works because I've got an older Firefox version?

 

Anyways, even though it worked, I don't think it's a solution because my Gentoo system is out of date and hasn't had a system update for over a year (my fault, I know).  I'm only using Ubuntu for watching movies online (like Netflix) and PikTV is not working for me in Ubuntu either.  There needs to be a more permanent solution that works with up to date Linux software, or Telus should mention explicitly that PikTV is for Windows and Mac only.

 

P.S. also installed latest Ubuntu 18.04 yesterday hoping it would work with PikTV, but the same problem - PikTV is not working.

 

Thanks,

Victor.