PIKTV not working at browser using chrome + linux

[gvdutra]

Hello, 

I am having an issue with www.telus.com/watchpik It works well on chrome and windows. However, when I try to watch it on chrome and Linux, it keeps loading forever. has someone faced the same issue? 

I've authorized https://reachclient.proda.tls.tv3cloud.com:443 and flash is installed. I can check when I hit this URL chrome://flash/

Google Chrome	67.0.3396.87 ()
OS	Linux
Flash plugin	30.0.0.113 /home/gabriel/.config/google-chrome/PepperFlash/30.0.0.113/libpepflashplayer.so
	--- Crash data ---
crash id	102885e3d0ac9af7 Thursday, 21 June 2018 at 10:17:57
crash id	6065fd6dda4598e6 Tuesday, 16 January 2018 at 15:29:21
crash id	13231b16a8450936 Wednesday, 13 December 2017 at 16:34:47
crash id	76e2692192e83872 Wednesday, 13 December 2017 at 15:33:12
crash id	ac14c9e704b82f74 Tuesday, 12 December 2017 at 11:36:58
crash id	ae923428827b001a Wednesday, 6 December 2017 at 09:08:33
crash id	6d5ef2fff1fee039 Monday, 20 November 2017 at 11:41:32
	--- GPU information ---
	--- GPU driver, more information ---
Vendor Id	0x8086
Device Id	0x0412
Driver vendor	Mesa
Driver version	17.2.8
Driver date
Pixel shader version	1.30
Vertex shader version	1.30
GL_VENDOR	Intel Open Source Technology Center
GL_RENDERER	Mesa DRI Intel(R) Haswell Desktop
GL_VERSION	3.0 Mesa 17.2.8
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[Nighthawk · Accepted solution]

Which linux are you running? Can you turn of all blocking of domains and ad blockers and see if it'll load?

[gvdutra]

Thanks for your reply. I am using ubuntu 16.04 LTS. I've already disabled ad blocks and also started incognito window. But all of these attempts were not successful :(.

[Nighthawk]

All I've got is LinuxMint 17.3. Did some testing just to see.

I have a slightly newer version of Chrome than yours. (67.0.3396.99). Flash is the same at 30.0.0.113.

• Login OK
• Tried watching a few different shows as well as On Demand. Spinning wheel, no content.
• Re-installed flash. No change.

Decided to try Firefox 60 for Linux just for the heck of it. Same Flash version as Chrome.

• Login OK
• Tried watching a few different shows. Spinning wheel, no content.

Chrome on Windows 7. Works no problem. Same version of Flash.

I wonder if it's something with the Flash plugin for Linux, Linux (even though we have different versions) or something else that's not working. It's not just Chrome affected on Linux.

@psl - Any ideas?

[gvdutra]

ya, it's the same behaviour here. Spinning wheel, no content. Here also you can make login and browser through the content, but when you click to watch. No luck.

[victor2018]

Hi,

I've got exactly the same problem.  Registered for PikTV to watch FIFA but kept getting spinning wheel in my Ubuntu 16.04 installation. 

I use Gentoo on a work laptop and here is what I did:

- downloaded latest 'libpepflashplayer.so' from Adobe Flash (included in 'flash_player_ppapi_linux.x86_64.tar.gz' source) 

- ran 'mv libpepflashplayer.so libflashplayer.so'

- ran 'sudo cp libflashplayer.so /usr/lib64/nsbrowser/plugins/'

- and 'sudo cp libflashplayer.so /home/me/.mozilla/plugins/'

And it worked in Firefox 59.0.2!

The problem is that my Gentoo system is sort of messed up and I can't update it so this Firefox version is the latest one I've got (I know there's 61 now available).  Not sure, but maybe it works because I've got an older Firefox version?

Anyways, even though it worked, I don't think it's a solution because my Gentoo system is out of date and hasn't had a system update for over a year (my fault, I know).  I'm only using Ubuntu for watching movies online (like Netflix) and PikTV is not working for me in Ubuntu either.  There needs to be a more permanent solution that works with up to date Linux software, or Telus should mention explicitly that PikTV is for Windows and Mac only.

P.S. also installed latest Ubuntu 18.04 yesterday hoping it would work with PikTV, but the same problem - PikTV is not working.

Thanks,

Victor.