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No audio through optical cable.

ThatGuy
Friendly Neighbour
Just received the upgraded Pik TV digital box, but plugging in the optical cable port to the sound bar does nothing. It worked flawlessly on the previous Pik TV media box.
Did I get a broken device?
1 ACCEPTED SOLUTION

KHR
TELUS Team Member
TELUS Team Member

Hi @ssouci @ThatGuy 

 

We have confirmed with our vendor that there is a bug with older audio setups that don't support Dolby Digital. This has been resolved in the next firmware, but unfortunately, I don't have an ETA for the release on that. We're testing it right now and hope to have an update soon.

 

For now, the workarounds are to go TELUS TV Digital Box via HDMI and use TV audio, or, as @WestCoasterBC suggested, use the TV optical out. I know this doesn't work for everyone's different cabling configurations, but wanted to post it here for other users.

 

Thanks for the patience!

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22 REPLIES 22

ThatGuy
Friendly Neighbour
I would also like to know if there's any update on this issue.

Yegger
Just Moved In
This issue is not solved and the optical out is not working properly. Thanks