We're excited to share that we just released a new update for Pik TV today!
This new update will resolve some common issues and continues to improve on our app's stability. To install this new update please go to the Google Play Store or Apple App Store on your devices. For step by step instructions please see our article on telus.com/pikupdate.
@AfterMathcan you expand on the issue. (Or same issue as below still?) @Melissaj can you look into this.
I'm wondering @melissaj if you and the team have had an opportunity to address the issue where the guide does not open to the last channel visited? It has not been fixed yet, and it is a most annoying issue.
Fully agree. I'm happy with PikTV, but this really ruins the otherwise good experience. I'm in the Okanagan and i have the media box. The five very first channels work as advertised but selecting a channel higher than five messes everything up. If I go back to one of the first five channels then it's ok again. I can repeat this as often as I want to.
Too easy to fix? Pls kick yourself and get some results!
We know this bug has been a source of frustration and want you to reassure you that we haven't forgotten about it or stopped moving forward with getting it fixed. Unfortunately we don't have a timeline to share at the moment but want you to know that it hasn't slipped off the team's plate and we're looking forward to sharing news when we can.
Thanks, as always, for letting us know what's going on.
I spoke with a Telus rep this AM about a different issue but also raised the guide error issue. I was told that it will be fixed in a update coming in March. No idea why it will take so long, it's ridiculously frustrating.
@AfterMath thank you for details on your guide issue, I'll pass your feedback onto the team to investigate. As for YouTube that I'm not sure since our update was only to the Pik TV app not YouTube. I tried voice on my box in the YouTube app and it's working fine. Did you try rebooting the box? And lastly the "updating" message on the Pik TV app from the Android TV home screen. Do you have a moment to check the Play Store? Under My Apps in the Play Store do you see an update for Pik TV or does it say it's already updated?
I don't see either the PIK TV under my Apps or the notice that it is updated (Google Play Store)
So how do a go about updating my PIK box since it displays a number of bugs
So it's now April, and the Pik TV guide still starts at the very last channel in the guide when I select it on the remote. This only happens when I'm viewing my specialty channels, not when I view the regular/local channels. It is very annoying having to cursor up to the last channel you were watching when you just want to see what's on next.
There was supposed to be a March update that addressed these guide issues.
@someone_9e9 thank you I'll add your comment about AMC getting TLC to @AfterMath's comments. The "no information available" has already been logged and we're working on that one so I hope to have good news soon.
What do you mean by investigation discovery and foreign channels? Do you mean the multi cultural channels we added over the summer?