New update for Pik TV!

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Advisor

I'm wondering @melissaj if you and the team have had an opportunity to address the issue where the guide does not open to the last channel visited? It has not been fixed yet, and it is a most annoying issue.

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Coach

Fully agree. I'm happy with PikTV, but this really ruins the otherwise good experience. I'm in the Okanagan and i have the media box. The five very first channels work as advertised but selecting a channel higher than five messes everything up. If I go back to one of the first five channels then it's ok again. I can repeat this as often as I want to.

 

Too easy to fix? Pls kick yourself and get some results!

 

clint

 

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TELUS Employee
TELUS Employee

Hey @AfterMath and @clint17 et al.

 

We know this bug has been a source of frustration and want you to reassure you that we haven't forgotten about it or stopped moving forward with getting it fixed. Unfortunately we don't have a timeline to share at the moment but want you to know that it hasn't slipped off the team's plate and we're looking forward to sharing news when we can.

 

Thanks, as always, for letting us know what's going on.

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Connector
@Scoto this really should be at the top of the to do list, since it's been an issue for a while now. Seriously thinking of dropping the service because if this minor issue can't be fixed in a timely manner it makes me worried how long a major issue will take to fix.
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Connector
Still nothing on the guide issue? Guess I'm canceling PikTV after the world juniors are over. This has been driving me nuts for months and still no fix. Telus really shouldn't have rolled out a service that they obviously don't care too much about, or maybe they need a better tech team, because I don't know of any paid service that would get away with having an issue like this for months on end without having to fix it. It's a shame because I had such high hopes for PikTV when it came out, but the lack of support is disappointing.
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Connector

I spoke with a Telus rep this AM about a different issue but also raised the guide error issue. I was told that it will be fixed in a update coming in March. No idea why it will take so long, it's ridiculously frustrating. 

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Helpful Neighbour

Yikes, this guide problem has been going on for several months already and now it could be fixed in March? That would be roughly half a year I think. Oyy. I really hope it happens sooner.

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Connector
The same guide issue for months on end with no fix in sight for another few months (if that even happens)? Bye bye PikTV, and all your annoying glitches, there's only so much I can take. Canceled and probably not coming back after this terrible experience.
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Resident

I don't see either the PIK TV under my Apps or the notice that it is updated (Google Play Store)

So how do a go about updating my PIK box since it displays a number of bugs

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Resident

@melissajwrote:

@AfterMath thank you for details on your guide issue, I'll pass your feedback onto the team to investigate.  As for YouTube that I'm not sure since our update was only to the Pik TV app not YouTube.  I tried voice on my box in the YouTube app and it's working fine.  Did you try rebooting the box?  And lastly the "updating" message on the Pik TV app from the Android TV home screen.  Do you have a moment to check the Play Store?  Under My Apps in the Play Store do you see an update for Pik TV or does it say it's already updated?



I don't see either the PIK TV under my Apps or the notice that it is updated (Google Play Store)

So how do a go about updating my PIK box since it displays a number of bugs

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Community Power User
Community Power User

You do it from within the settings option of the device itself. The apps on the Google Play store would be for mobile devices.

 

NFtoBC
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Advisor

So it's now April, and the Pik TV guide still starts at the very last channel in the guide when I select it on the remote. This only happens when I'm viewing my specialty channels, not when I view the regular/local channels. It is very annoying having to cursor up to the last channel you were watching when you just want to see what's on next.

There was supposed to be a March update that addressed these guide issues.

What gives?

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Advocate
Just got an app update about 30 minutes ago and my guide seems to be working properly now. Always comes up on the channel I am watching.