Netflix kicks out like you pressed stop!

Connector

Netflix kicks out like you pressed stop!

This is really annoying and happens at least 3 times in an hour long show. You just have to press play to start it again so it isn’t a full shut down.
I am on a wired connection so can’t be a wifi issue.
Getting very frustrated!
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WORKAROUND FOUND.

 

The solution to the netflix red/gray static issue with freeze/audio and then reboot is to roll back to the last version of Netflix build 2424. The latest build 2440 is causing this issue. As to whether this is Telus or Netflix as the root cause, it's up to them to figure it out.

 

If you don't want to install from an unknown source like apkmirror.com, then just uninstall the update and it will revert back to the embedded ROM version build 1965.

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I run 2440 without issue on my PikTV device. I also never leave any apps running in the background and close everything out.

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whats your OS version for Android?

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Sorry, jumped the gun, build 2424 also crashes. Will try an even earlier build later.

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Telus when are you going to fix this problem? Have tried the following to no avail:

 

  • Reset box
  • Updated PikTV
  • Not updated PikTV
  • Run old netflix
  • Run updated netflix
  • Disbled pikTV app

No matter what, Netflix STILL crashes.

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I tried all the things that Pizoahn tried. Still nothing works!
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Thank you! It's working much better now.
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"We apologize for the experience but we're working on a fix. Stay tuned! "

 

We're still staying tuned - any progress being made?

 

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Ok tried this, no luck...happens on Netflix and Spotify. Following so I can be notified when there is a solution.
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Yeah I’m assuming they are crediting us the $10 every month till it’s fixed yeah. Hahaha.....
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i would love to know any more of these tricks, or if theres a manual that lists more of these kinds of things please let me know. it drives me crazy that i dont know any of these things and i cant find any documentation about it. thanks

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Friendly Neighbour

Same issue here. Netflix and Plex keep closing and returning to Pik TV every 15-20min.

Love the idea behind Pik TV but Telus has done an extremely poor job at executing this...
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@dru wrote:

In the meantime, please consider using the following steps to mitigate the issue:

- Double tap the Home button on the remote (button in upper left corner of the remote right below the mic label) bringing up a screen showing active apps. 

- Kill all active apps (push down on the remote and click Ok on Dismiss) other than the 3rd party app you are currently viewing (e.g. Netflix or Youtube) and Pik, and then return to the 3rd party app you wish to use, the viewing experience will no longer be interrupted by the Pik app relaunching. 

 

 


I tried the solution you presented here.. but Netflix is still stopping periodically. The only difference is pik TV is no longer launching itself when Netflix stops.

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Yeah still happens then The double press have to close piktv again at least they have acknowledged an issue. Progress!
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Connector

exactly as the subject says - I'm watching netflix or youtube or almost any other app and suddenly the PIKTV app will start up and kill the other app.  

This has been happening once every day or so but tonight it's happened about a dozen times.

Anyone else have this problem?  it's making all other apps unusable.

 

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I'm having the very same issue. 10-15 minutes of Netflix and it just stops and the Pik TV app starts up. It makes the pik pretty unusable.
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No no it’s all fine just need more power users telling you to reset to factory setting like they know anything about how to fix things.
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Pleasantly it only took about two hours to reset, reinstall, & reconfigure everything.  Then I watched an hour or so of TV, switched to Netflix and after about two hours of that the PIK TV started up all by itself and kicked me out of Netflix.

I'm just not sure what I could be doing differently than every other user here.

At least it only did it once!

I'm hoping someone else might have an idea of what I could look at or something else I can try.

 

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Community Power User

Factory reset the device. You will need to redownload any apps and enter usernames/passwords. See if that resolves your issue.

You’re the first person to describe a problem of the app launching on its own.

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It happens ALLL the time!! That’s what is causing Netflix to stop working. It’s almost like wait your not watching PIK so it should reload for the 10th time today!

Most frustrating and definitely not the only person experiencing this problem! I factory reset and it is doing the same thing so Dave your data and don’t bother!!
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Same experience - after 10-15 min in any app, such as Netflix, YouTube, VLC, PikTV app kicks in and closes the active app.

Maybe it's time that Telus accepts that PikTV is a failed experiment, in spite of all the good intentions.

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