Netflix kicks out like you pressed stop!

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Community Power User
Community Power User

@WishINeverLeftShaw wrote:

Same, just joined Telus with PikTv at 2 units, what a joke.  Will not be paying a bill until they sort there **bleep** out as this is amateur hour.


PikTV is supposed to be 1 device per Internet account. Might clashes between the 2 be part of the issue you are seeing?

 

NFtoBC
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rcrh
Connector

exactly as the subject says - I'm watching netflix or youtube or almost any other app and suddenly the PIKTV app will start up and kill the other app.  

This has been happening once every day or so but tonight it's happened about a dozen times.

Anyone else have this problem?  it's making all other apps unusable.

 

Community Power User
Community Power User
Factory reset the device. You will need to redownload any apps and enter usernames/passwords. See if that resolves your issue.

You’re the first person to describe a problem of the app launching on its own.

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rcrh
Connector

Well that should take about three hours out of my day.  

I'll let everyone know how it goes once I find the time.

 

Skulchyski
Connector
It happens ALLL the time!! That’s what is causing Netflix to stop working. It’s almost like wait your not watching PIK so it should reload for the 10th time today!

Most frustrating and definitely not the only person experiencing this problem! I factory reset and it is doing the same thing so Dave your data and don’t bother!!
LucAI
Connector

Same experience - after 10-15 min in any app, such as Netflix, YouTube, VLC, PikTV app kicks in and closes the active app.

Maybe it's time that Telus accepts that PikTV is a failed experiment, in spite of all the good intentions.

rcrh
Connector

Pleasantly it only took about two hours to reset, reinstall, & reconfigure everything.  Then I watched an hour or so of TV, switched to Netflix and after about two hours of that the PIK TV started up all by itself and kicked me out of Netflix.

I'm just not sure what I could be doing differently than every other user here.

At least it only did it once!

I'm hoping someone else might have an idea of what I could look at or something else I can try.

 

janram
Neighbour
I'm having the very same issue. 10-15 minutes of Netflix and it just stops and the Pik TV app starts up. It makes the pik pretty unusable.
Highlighted
Jeremy2
Connector
No no it’s all fine just need more power users telling you to reset to factory setting like they know anything about how to fix things.
Community Manager
Community Manager

Hi All. We've been watching your feedback and have identified an issue where the Pik apps load automatically and interrupts you while you are watching an app like Netflix or Youtube that we are working to fix. Currently I don't have an ETR to report but it's something we've prioritized.

 

In the meantime, please consider using the following steps to mitigate the issue:

- Double tap the Home button on the remote (button in upper left corner of the remote right below the mic label) bringing up a screen showing active apps. 

- Kill all active apps (push down on the remote and click Ok on Dismiss) other than the 3rd party app you are currently viewing (e.g. Netflix or Youtube) and Pik, and then return to the 3rd party app you wish to use, the viewing experience will no longer be interrupted by the Pik app relaunching. 

 

This step is to be repeated for every subsequent occurrence of the issue.

 

We apologize for the experience but we're working on a fix. Stay tuned! 

Jonny
Resident

@dru wrote:

In the meantime, please consider using the following steps to mitigate the issue:

- Double tap the Home button on the remote (button in upper left corner of the remote right below the mic label) bringing up a screen showing active apps. 

- Kill all active apps (push down on the remote and click Ok on Dismiss) other than the 3rd party app you are currently viewing (e.g. Netflix or Youtube) and Pik, and then return to the 3rd party app you wish to use, the viewing experience will no longer be interrupted by the Pik app relaunching. 

 

 


I tried the solution you presented here.. but Netflix is still stopping periodically. The only difference is pik TV is no longer launching itself when Netflix stops.

Jeremy2
Connector
Yeah still happens then The double press have to close piktv again at least they have acknowledged an issue. Progress!
Trev_s
Friendly Neighbour
Same issue here. Netflix and Plex keep closing and returning to Pik TV every 15-20min.

Love the idea behind Pik TV but Telus has done an extremely poor job at executing this...
Scrowlyusername
Resident

i would love to know any more of these tricks, or if theres a manual that lists more of these kinds of things please let me know. it drives me crazy that i dont know any of these things and i cant find any documentation about it. thanks

Izzybel16
Resident
Ok tried this, no luck...happens on Netflix and Spotify. Following so I can be notified when there is a solution.
Jeremy2
Connector
Yeah I’m assuming they are crediting us the $10 every month till it’s fixed yeah. Hahaha.....
rcrh
Connector

"We apologize for the experience but we're working on a fix. Stay tuned! "

 

We're still staying tuned - any progress being made?

 

Community Manager
Community Manager

Hi Everyone. We've released an update for your Pik TV box today that will address the 3rd party app interruptions. For more info, please check out our update post here

 

Update manually on your Pik TV Android media box by going to the Google Play store and downloading the latest update -- version 1.88.202.

Jps87
Connector
Thank you! It's working much better now.
Junginator
Connector
Brand new policy tv box. No apps downloaded. Same crashing happening on Netflix even after update. Help!