Netflix kicks out like you pressed stop!

[Skulchyski]

This is really annoying and happens at least 3 times in an hour long show. You just have to press play to start it again so it isn’t a full shut down.
I am on a wired connection so can’t be a wifi issue.
Getting very frustrated!

[Nighthawk]

This is a known issue for a small number of users. Netflix said it was a bandwidth issue of some kind when I contacted them but using ethernet makes that a null issue. I've had Netflix stop a few times myself but it only happens quite infrequently. Usually weeks apart. I checked everything on my network and Pik box and everything looked normal.

[Skulchyski]

Still happening!!
Now watching Piktv not just Netflix
I am pretty sure it is my internet connection dropping for for a few seconds but T lus is saying it isn’t. This used to happen so I w not with Shaw because they said they couldn’t fix it now here we are same issue with fibre!

[WestCoasterBC]

The issue will be fixed as Telus is aware of the problem. Netflix was working fine before the major update to Nougat on the PikTV device.

Bugs take time to track down and find a solution, especially when it’s not affecting everyone.

[LGo]

Hello @Skulchyski,

I've sent you a private message. Can you take a look and reply? Thank you.

[Hydrannt]

I am having the same issues... absolutely maddening.  Last update completely messed up our system.  Netflix restarts every few minutes and system is less responsive.

My PIkTv box is wired, and I have fiber 150 internet. 

@LGo Can you post a response for everyone instead of doing PMs?

[Hydrannt]

Spoke to a tech agent yesterday who had the same issue on his box. He confirmed this is a known issue and suggested that adding android apps that are not Android TV approved could be the culprit.

I did a factory resent on both my modem and PikTV and the system is much quicker and the Netflix issue is resolved.

Thought I'd share since Telus employees aren't chiming in...

[NFtoBC]

@Hydrannt

Thanks for sharing. It is what the neighbourhood is all about.

[Hydrannt]

Actually, I think this whole idea of a community of users to support each other is a silly idea. We pay enough for our service that Telus employees should be actively monitoring every post and working to then post solutions to problems when they arise. Expecting clients to solve their own problems and tell other clients how to solve theirs absolves the corporation of its responsibility to troubleshoot and provide solutions to paying customers

[id013]

This worked for me as well. I had a whole slew of problems that wouldn't go away anymore, even after a full reboot. After the factory reset I noticed netflix wasn't as flaky and even my issues with other applications like Kodi went away. Definitely a good step to try.

[janram]

I'm having the same problems with Netflix getting interrupted by pik tv app every 10-15 minutes. In regard to apps that are not 'Android TV approved', how do I know which apps are or are not approved?

[NFtoBC]

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@janram wrote:
 In regard to apps that are not 'Android TV approved', how do I know which apps are or are not approved?

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If you can download them through the Apps interface on the PikTV device, you are fine. 

[Jeremy2]

Having this issue still and also after the most recent factory reset 5 so far in 2nd band new box have 2 now. Having the Pik tv app open on Netflix is awesome too. Why are we paying to beta test a product??

[jstonee]

Lately Pik TV will not load from home page. Sometimes after 2 or three times selecting it either from the menu or remote and a hard power down it finally loads. Today, no such luck so cleared the cached data and reset the device and working. Netflix has also been crashing every 5-20 minutes. Clearing data as well seems to have solved the problem. 

Is there any other more long term 'fix' so I don't have to plan to watch TV 10 minutes earlier than necessary?? 

[NFtoBC · Accepted solution]

Telus is aware of, and working on a number of issues with PikTV. Hopefully your experience is being addressed with them. A number of folks have reported needing to reset or reboot, so it is high on Telus’ radar.

[AfterMath]

Ditto. I cannot get Pik TV to load no matter how many times I do a 'Restart' or unplug the unit and restart. This is very disheartening. It's been 2 days now and no fix. What gives?

[NFtoBC]

@AfterMath

Have you done a reset, by using the recessed button on the rear of the device?

[AfterMath]

Pressing the Reset button does nothing. Eventually, I just did a Factory Reset (no fun!). Now works. Most frustrating.

[Skulchyski]

We have hard wired our internet to the box it worked for a few weeks then back to it! This is the most frustrating thing in the world when it takes 2 hours to watch a 1 hour show! I’m getting rid of my Pik device and opting to watch online until they get this worked out!

[WishINeverLeftShaw]

Same, just joined Telus with PikTv at 2 units, what a joke.  Will not be paying a bill until they sort there **bleep** out as this is amateur hour.

[NFtoBC]

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@WishINeverLeftShaw wrote:

Same, just joined Telus with PikTv at 2 units, what a joke.  Will not be paying a bill until they sort there **bleep** out as this is amateur hour.

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PikTV is supposed to be 1 device per Internet account. Might clashes between the 2 be part of the issue you are seeing?