Solved: Re: Missing On Demand episodes

tammy15tlf

When will the Survivor episode(s) from Dec. 11th be available? Episodes 12 & 13 are missing from the list. Is or was there an extra episode?

Tai

Issues with Pik TV can be reported by contacting technical support using Live Chat online or by calling 1-888-811-2323.

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KHR

Hi @tammy15tlf

Thanks for bringing this to our attention! Episode 12 from Dec. 10th was added late last night. Unfortunately, there was a delay getting the episode from our content provider. In addition, the episode numbering seems to be off, so only one episode was missing. Episode 13 is the season finale, airing on December 17th, and Episode 14 is the reunion special, immediately following the finale. If you can't catch these live, they should be available 24-48 hours after airing.

-KHR

tammy15tlf

Awesome, thanks for the info!

ifionly

I see a few others reporting missing on demand episodes. Could you please look into my mysterious missing episode: Silicon Valley HBO S6 E7. The release date for the episode was Dec 8. The episodes release in Sundays and appeared on demand episode on Mondays. This episode has yet to appear on demand ! It is listed in S6, but always just shows "upcoming." Frustrating as this is the series finale!

KHR

Hi @ifionly

Silicon Valley Season 6 Episode 7 has been added. Sorry for the inconvenience and thanks for bringing this to our attention! Enjoy!

-KHR

tammy15tlf

Re: The Bachelor

Was there an extra episode this week that hasn't been uploaded? Looking at the list it jumps from 5 to 7...and 7 is airing tomorrow so would like to get caught up if so...

Also...episode 5 doesn't have the full show....It cuts out before getting to the end 😞

tammy15tlf

There is almost an hour missing from episode 5...will it be fixed soon?!

KHR

Hi @tammy15tlf,

Sorry for the delay on this - we have uploaded the full episode for Episode 5 (and Episodes 6 and 7 are now available as well). There was an issue with the file from our content provider. Sorry for the inconvenience and thanks for your patience!

JBoyd

Looks like you are missing Brooklyn 99 Season 7 Episode 4 that aired last week on February 20th, 2020 as well.

KHR

Hi @JBoyd

Thanks for bringing this to our attention - we have loaded up the missing episode. We appreciate your patience - unfortunately we rely on our content provider partners to provide these episodes On Demand, and they don't always get loaded up immediately!

Tai

Issues with Pik TV can be reported by contacting technical support using Live Chat online or by calling 1-888-811-2323.

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pat5

Hi KHR,

can you load the missing episode 1and 2 of season 5 better call Saul, on-demand? Thanks

KHR

Hi @pat5,

Unfortunately, episodes 1 and 2 of season 5 of Better Call Saul are not 'missing', they are just no longer available. Better Call Saul episodes are available for 30 days after airing - which is why the earliest episode currently available is season 5 episode 3 (original air date March 2nd).

The availability of On Demand programming is controlled and determined by our content providers, and this is why availability varies between networks and sometimes even between shows on the same network.

I'm sorry I don't have a better answer, and I hope that this helps shed a bit of light.

pat5

Hi KHS,

Thanks for for getting back to me. Makes sense, too bad. Thanks again!

Broj

On demand discovery has missing and mislabelled deadliest catch season 16 episodes please fix

BC_Chris

Hello,

2 issues to report:
There are missing and mis-numbered episodes of The Loudest Voice.

I am unable to log directly into Crave to access them due to having a Pik account rather than an Optik account. Very frustrating that my Pik+Crave plan doesn’t seem to be a real Crave account, just access to crave shows on demand??? I hope I’m incorrect and that this can be fixed.

Thank you!

KHR

Hi @BC_Chris,

Thanks for highlighting the missing and mislabeled episodes of The Loudest Voice. I have flagged this to our On Demand team and it should be resolved soon.

As for access to Crave - if you have 'The Basics + Crave' with Pik TV - you get access to Crave On Demand through the Pik TV app (either Apple TV, iOS, Android mobile or the Pik TV media box) or via telus.com/watchpik. You have access to all of the same shows and movies as with a regular Crave subscription, just accessed via Pik TV. Currently only an Optik TV account allows you to log in directly to crave.ca or via the Crave app, but you still have access to all of the same content.

It's also worth noting that there are two 'levels' of Crave: 1. Crave and 2. Crave + Movies + HBO. The first is what is included with 'The Basics + Crave' and is all on demand. The second includes: Crave on demand; 4 Crave movie channels; 2 HBO channels as well more movies and HBO series on demand. This can be added onto your Pik TV The Basics + Crave subscription for an additional $10.

I hope this helps!

KHR

Update - all missing episodes of The Loudest Voice have been added and the labels corrected. Thanks again for bringing this to our attention!