MSG 4-44-220

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paw2001
Friendly Neighbour

Done anyone on the forum knows how to fix this error message, 4-44-220? I'm not having any luck with Telus' call in support, I gave them credit for trying.   I have been having channel issue since my upgrade from internet 35M to 150M, box keeps telling me I'm not connected to my local network on an Ethernet connection!!  Any help would be appreciated. 

 

Thanks

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Community Power User
Community Power User

Have you reset your modem, and PVR in that order?

 

NFtoBC
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paw2001
Friendly Neighbour

Modem has been reset many times, along with the ONT unit, still the same problem.  With PikTV there is no PVR only a single Android box.

Community Power User
Community Power User
@paw2001 I will see if @melissaj has any insight on the error for you. Wait for her reply.

Thanks
TELUS Employee
TELUS Employee

@paw2001 I'll PM you.  Thanks @WestCoasterBC.

AmyK73
Resident
@melissaj- were you able to help with this? I also am having this issue with a couple of channels. I have restarted modem and pik tv box still not working.
TELUS Employee
TELUS Employee

@AmyK73 it was a backend update that got missed when they upgraded their Internet.  I've asked @LGo to PM you for help.

brownknuckles
Connector
@melissaj I'm having the same error on my piktv boxes (had a replacement box sent out), along with the message "Sorry, playback is only available when connected to your Telus internet at home." The box has been connected via wifi and ethernet but it makes no difference.
TELUS Employee
TELUS Employee

@brownknuckles oh no!  We can definitely help you sort that out.  Just PMed you and have asked @LGo to help you out.

brownknuckles
Connector

Thanks!

paw2001
Friendly Neighbour

update to my 4-44-220 issue. I have now removed and replaced my repeaters with the new Telus Mesh network device. I have not encounter this problem anymore and notice an improvement on VOD playback.