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Is it working for you now? I have seen on here that a number of people wait 24 hours and it suddenly works. For me, I was told that my box was not properly configured before they sent it so they had to do some back-end magic before I could access the service on my TV and SmartPhone.
Sorry for your trouble! Makes me wonder if your box was not configured correctly just like mine was. Took a couple hours on the Telus chat before someone on the tech team was able to discover that.
You probably already saw this but just in case... https://www.telus.com/en/ab/support/article/error-lp1008-on-pik-tv
Glad you finally got yours working. This is basically day 5 with no access to Pik TV and I am now on day 2 with no access to "my account" because they are trying to fix the lp1008 error. They have been working on it since yesterday, but not having access to "my account" kind of scares me because I can't see what my internet usage has been and/or how much I have left for the month because of the streaming of movies or shows.