05-19-2021 09:50 PM
Solved! Go to Solution.
05-20-2021 12:01 PM
Hi @WA
As polecat mentioned, you'll want to check your connections and reboot your box. Call centre and troubleshooting agents will help walk you through the steps, but they don't have much visibility into individual boxes.
To save you a phone call, here are the steps I'd recommend in order:
05-20-2021 07:45 AM
@WA We are customers only on this site. You will have to use chat or call in and they can troubleshoot it for you. Have you rebooted the unit. You must have internet make sure it's ok and check all connections. Polecat
05-20-2021 12:01 PM
Hi @WA
As polecat mentioned, you'll want to check your connections and reboot your box. Call centre and troubleshooting agents will help walk you through the steps, but they don't have much visibility into individual boxes.
To save you a phone call, here are the steps I'd recommend in order: