04-12-2018 10:26 PM
Solved! Go to Solution.
05-29-2018 09:54 PM
04-12-2018 11:48 PM
@Ranamowwrote:
I am also constantly getting this code and change channels to get back on!
Phoned Telus support and they don't have any idea what it is.
They said it might be the box, so they're sending a new one... I have my doubts! 😎
My understanding it happens when a scheduled stream ends...kind of annoying if you're watching playoff hockey and the game goes into OT.
04-13-2018 01:04 AM
04-13-2018 01:07 AM - edited 05-04-2018 01:01 AM
Retracted tag
04-16-2018 08:36 PM
Hello @Ranamow and @canucks4life,
We are sorry that your TV viewing service is getting interrupted! We at TELUS are working hard on resolving this issue and we are aware this is not a good user experience.
Sorry about this and thank you for your patience as we work on getting this fixed.
04-17-2018 10:36 PM
This has been an ongoing issue and I'm considering going back to my previous tv/internet provider. They were more expensive but dependable. This is ridiculous.
04-26-2018 01:04 AM
05-29-2018 08:47 PM
I got a new box and it still does it!
05-29-2018 09:54 PM