04-29-2022 12:40 AM
Solved! Go to Solution.
04-29-2022 11:36 AM - edited 04-29-2022 11:39 AM
Hi @Et1234
Do you have an update available for your Pik TV app on Apple TV? If so, please download and install the new version of the Pik TV app (you'll need to log back in with your My TELUS username and password). We're making some app updates and back-end changes and all episodes may not be appearing in the old apps. The new apps were released on Wednesday morning and will be pushed automatically over the next 4-5 days according to Apple and Google's rollout schedules.
I checked the new versions of Pik TV on iOS and browser and can see episodes 1-10 (don't have access to my Apple TV right now). The older versions of the Pik app only have episodes 1-3 and 10.
04-29-2022 11:29 AM
Have you tried contacting Crave? Content should be their responsibility.
04-29-2022 11:31 AM
04-29-2022 11:43 AM
Hi @Et1234,
I answered down below regarding the missing episodes, but as an FYI, you should also be able to access Crave.ca or the crave app using your My TELUS credentials.
04-29-2022 11:36 AM - edited 04-29-2022 11:39 AM
Hi @Et1234
Do you have an update available for your Pik TV app on Apple TV? If so, please download and install the new version of the Pik TV app (you'll need to log back in with your My TELUS username and password). We're making some app updates and back-end changes and all episodes may not be appearing in the old apps. The new apps were released on Wednesday morning and will be pushed automatically over the next 4-5 days according to Apple and Google's rollout schedules.
I checked the new versions of Pik TV on iOS and browser and can see episodes 1-10 (don't have access to my Apple TV right now). The older versions of the Pik app only have episodes 1-3 and 10.
04-29-2022 12:10 PM
04-29-2022 12:30 PM
Apple has a pre-defined rollout schedule for app updates that cannot be influenced be developers; if you have automatic updates enabled, you will get it automatically at some point between days 1 and 7. You always have the option to go in and manually update any time starting day 1. I just suggested this as a quick fix
Unfortunately, the app upgrade included some back-end changes and some app settings were unable to be synchronized. These include bookmarks (resume, viewing history) and favourites. We apologize for any inconvenience.
04-29-2022 12:37 PM
That is genuinely terrible particularly given how nonsense the search function in the app is and how the organization of content is total nonsense. And now I'm supposed to just figure out where I am in every single television show I've ever watched on the app.